Court Operations Supervisor, Hennepin County, Juvenile Court

Hennepin County District Court invites qualified applicants for a Court Operations Supervisor position in the Juvenile Division.

This is a diverse, professional environment that promotes equity for all court staff and users.

The Court Operations Supervisor leads the day-to-day operations of the Juvenile Division: planning, supervising and reviewing the functions and daily operations of personnel; establishing workloads and schedules; analyzing and streamlining work processes, and developing procedural manuals for assisting employees in processing records; assisting in the development of strategic goals and overseeing implementation at the divisional level; and working with the public, judges, court staff, partnering criminal justice departments and county or state agencies to ensure that records are processed in a timely and accurate manner that is consistent with the Court's mission and vision.

The Juvenile team works in a Results Only Work Environment, which allows flexibility in meeting court goals. The Juvenile Division currently has 10 judicial officers, supported by a hybrid model of judicial and administrative staff. This position will supervise an administrative team, staff clerking the courtroom, counter, and office, as well as staff supporting judicial officers directly.

This position is located at the Juvenile Justice Center, 590 Park Avenue, Downtown Minneapolis. Typical hours for this position are Monday-Friday 8:00 AM – 4:30 PM but may vary depending on the assignment and operational needs. This position will work primarily onsite, with some flexibility to work remotely, depending on assignments and business needs. Initial interviews will be conducted remotely.

Example of Duties

• Plan, coordinate, supervise and review the functions and daily operations of district court personnel in the Juvenile Court division; establish clear expectations, workloads and schedules.
• Review operational reports and implement corrective actions.
• Select, coach, mentor, develop and evaluate the performance of staff according to set standards; act as an effective role model to staff in all areas; assist in developing orientation, training programs, and reference documentation for employees.
• Utilize collaborative communication techniques to respond to and manage day-to-day issues brought by judicial officers, staff, customers, and related county and/or state agencies, answer inquiries relative to the policy, practice, and procedures of the court.
• Represent the Fourth District and act as a primary point of contact for stakeholders, county specific and statewide committees and workgroups with regard to Juvenile Division policy, practice and procedures of the court.
• Make data informed decisions regarding processes and procedures to effectively accomplish the mission of the courts consistent with established policies and priorities.
• Develop, provide recommendations and oversee the implementation of new/revised policies and procedures in the division, as well as determine methods and procedures to effectively accomplish the mission of the courts consistent with established policies, values, and goals within the strategic plan.
• Maintain employee performance records and timesheets.
Performs a wide variety of clerical and supervisory assignments; reviews and processes legal documents, assures completeness and accuracy of MNCIS updating; answers procedural questions for staff; works with manager and staff to develop and implement new procedures in response to changes in the law.

Typical Qualifications

Minimum Education and Experience:
Below are the past experiences that will enable success in the role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.

• High school diploma or graduation from a vocational school or equivalent.
• Two years of experience as a supervisor, Court Operations Lead worker, Court Operations Specialist, Court Operations Associate, or equivalent work in a court, legal setting, or other fast-paced, high-volume, and technology-dependent environment.
As this position may be working partially remotely, access to a reliable internet connection is required during this time.

Minimum Knowledge, Skills, and Abilities:

• Ability to train, motivate, coach, and mentor staff.
• Ability to effectively handle confidential and sensitive personnel matters.
• Ability to supervise the work of others to meet the needs/goals of larger group.
• Advanced customer service delivery which includes professional communication, interpersonal and human relations skills.
• Ability to work in an inclusive, multicultural environment that values diversity and relationships.
• Adaptable, with the ability to adjust to a changing environment along with the ability to lead and motivate staff through change.
• Ability to exercise independent judgment and use discretion in applying and interpreting policies, procedures, and guidelines.
• Ability to work as part of a team across all areas of administration with ability to integrate new resources, ideas and initiatives.
Ability to promote customer service, establish and maintain effective positive working relationships, maintain a professional demeanor, and provide positive leadership through challenging circumstances.

Preferred Qualifications:

• Possession of a Paralegal, Associate, or bachelor’s degree.
• Knowledge and/or experience of effective supervisory and management techniques including team building and planning and/or supervising the work of others.
• Thorough knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to the court or area of assignment.
• Thorough knowledge of the organization, operations, functions, and scope of authority of the court or activity to which assigned.
• General understanding of principles and practices of court proceedings, applicable statutes and rules and record management.
• Experience researching and analyzing problems, put effective changes into practice, measure performance and ensure compliance.
Knowledge and experience working with electronic filing (eFile and eService) the Minnesota case management system (MNCIS), SharePoint, Application Extender (AX), and other eCourt technologies.

Supplemental Information

The expected starting salary range for external candidates is $34.40 (range minimum)-$43.83 (range midpoint) per hour ($71,827 - $91,517 annually). The full salary range for this position is $34.40 (range minimum)-$53.25 (range maximum) per hour ($71,827 - $111,186 annually). This position is exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits.

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.