Court Operations Supervisor, Ramsey County, Customer Service Unit

The Second Judicial District is accepting applications for a Court Operations Supervisor in the Customer Service Unit. This is a highly responsible position that provides work direction and supervision to court staff in the Criminal Court Division in the Second Judicial District. Work involves supervising Criminal and Traffic Court Customer Service Operations located in the Ramsey County Kellogg Courthouse, Suburban Courthouse, and Law Enforcement Center.

A successful candidate will have highly effective communication skills, demonstrate exceptional customer service expertise, and confidently manage high-volume workloads. This position requires the ability to make sound, independent judgement and decisions, and to interact with diverse populations including coworkers, judges, stakeholders, attorneys, case parties, and the public.

This position is located in the Second Judicial District Courthouse, 15 W. Kellogg Blvd, St. Paul, MN 55102. Work is performed under the general supervision of the Criminal Division Customer Service Manager.

This is a hybrid role working both onsite and remotely, depending on business needs. Onsite work may be required at any of the Courthouse locations within Ramsey County, including the Suburban Courthouse and Law Enforcement Center. Travel between multiple locations during the day may be required. A reliable internet connection will be required if working remotely.

Responsibilities

The following are examples of major duties expected of this position and are not intended to be all inclusive.

• Direct supervision and coordination of all Customer Service Court Operations Associate, Court Operations Specialist, and Court Operations Leadworker staff at the Kellogg and Suburban Courthouses who are responsible for providing court customer service at the counters and via the phones, accepting paper filings, and performing financial activities.

• Assign, direct, supervise, and coordinate the work of subordinate staff, ensuring that work is equitably distributed, completed within time requirements, and prioritized appropriately.

• Ensure compliance with financial policies and procedures.

• Evaluate procedures for accuracy and efficiency; create and update procedures to comply with statutes, bench policy, and division protocols.

• Hires, coaches, mentors, develops, and evaluates performance of staff according to established standards, sets work expectations, manages performance, and administers discipline as needed.

• Complete report management for daily operations and quality assurance needs.

• Collaborates with division management team to develop, recommend, and implement new policies and processes to comply with current statutes and regulations as they pertain to the work area and simplify work processes.

• Strategic Planning, including setting goals, developing project recommendations, and providing feedback.

• Participate and represent the division on workgroups, committees, and project teams.

• Resource and contact for justice partners, including law enforcement, and judicial officers regarding criminal customer service and financial processes and procedures.
  

Minimum Qualifications

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. If you have any combination of the experience, training, and education required for this position, please consider applying.

• Graduation from an approved high school or equivalent.

• Minimum of three (3) years of experience in court operations, legal setting, or a customer-facing supervisory role.

• Experience working in customer service environment.

• One year experience in a leadership role providing work direction and/or training oversight.
  

Knowledge, Skills, and Abilities

• Knowledge of effective supervisory and management techniques, employee development and performance management.

• Ability to make work decisions in accordance with law, rules, and departmental policies and procedures.

• Knowledge of court procedures, policies, legal documents, laws and legal factors pertaining to the area of assignment. Including financial and accounting techniques and policies.

• Ability to read and interpret legal documents of varying types and complexity.

• Ability to communicate clearly and concisely, both verbally and in writing.

• Ability and willingness to work in a high-volume, detailed and fast-paced work environment. Including exceptional organization, problem solving, and prioritization skills.

• Exceptional customer service and interpersonal skills, including the ability to diffuse difficult customer service interactions, and the use of plain language when communicating with customers.

• Ability to effectively implement, troubleshoot, and utilize new technology.

• Ability to establish and maintain effective working relationships with direct reports, coworkers, justice partners, judicial officers, customers, and others.

• Knowledge in developing and implementing best practices to optimize workflows and improve efficiencies.
  

Preferred Qualifications

• Associate or bachelor’s degree in business, public administration, management, criminal justice, or related field.

• Knowledge of the Minnesota Court Information System (MNCIS).

• Two or more years leadership experience or graduation from a Leadership Development Program (Minnesota Judicial Branch examples: EDGE, LEAD, Merging Minds or Development in Action).
  

Working Conditions

Work is performed primarily in an office setting, at a public counter, or remote location. Work involves contact with non-English speaking individuals and persons who may be confused, upset, angry, abusive, or threatening. Work may involve exposure to calls and case records that may be disturbing.

Physical Demands

Work is essentially sedentary with occasional walking, standing, bending and carrying items up to 25 pounds. Some assignments may require periods of extended sitting, standing, or computer use.

ABOUT US

Why Work for Us?

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building, seeking broad-minded individuals with robust capabilities who value supporting one another’s growth.

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that, we offer affordable yet competitive benefits to support you and your family’s wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits, enhanced fertility benefits, short- and long-term disability, pension, paid parental leave, tuition reimbursement, and more. Learn more at Employee Benefits - Career Opportunities - State Court Administrator's Office . Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity

It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at 2ndHR@courts.state.mn.us . The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.

Internal Applicants

If you are a current employee of the Minnesota Judicial Branch, please apply to open positions conveniently through your Oracle account by visiting Opportunity Marketplace - Browse Opportunities .

Questions:

Please contact Human Resources at 2nddistrictHR@courts.state.mn.us with questions regarding this position .