Business Systems & AI Manager

Position Summary

The Business Systems & AI Manager serves as the organization's internal expert on enterprise technology systems, data, and emerging AI capabilities. Reporting to the Chief Financial and Administrative Officer, this position is responsible for understanding how the Minnesota JCC's software platforms function individually and collectively, ensuring they are optimized, integrated, and aligned with organizational priorities. 

This individual will lead the organization's digital innovation and AI strategy, helping departments leverage technology responsibly to improve efficiency, decision-making, and the employee experience. The Business Systems & AI Manager will also champion data accessibility and reporting, empowering staff across the organization to make informed decisions through meaningful analysis. 

Success in this role requires an independent thinker who enjoys solving complex problems, simplifying processes, challenging existing practices, and helping employees with varying technical abilities confidently utilize technology. This individual will influence organizational change through expertise, collaboration, and thoughtful implementation rather than direct authority. 

This is a newly created position designed to help the Minnesota JCC maximize the value of its technology investments while preparing the organization for the future. 

Essential Functions

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee in this position. Activities, duties and responsibilities may change at any time with or without notice. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

Enterprise Systems Leadership

• Serve as the organization's subject matter expert for core business software platforms. 

• Develop a comprehensive understanding of system functionality, integrations, workflows, and dependencies. 

• Identify opportunities to optimize existing systems and ensure they work effectively together. 

• Evaluate current business processes and recommend improvements that increase efficiency, reduce redundancy, and improve the employee experience. 

• Partner with departments to ensure technology solutions align with operational goals. 

Digital Innovation and AI Strategy 

• Lead the development and implementation of the Minnesota JCC's digital innovation and AI strategy. 

• Evaluate AI platforms and recommend organization-wide standards, governance, and best practices. 

• Identify practical AI use cases that improve productivity, customer service, communication, and operational effectiveness. 

• Stay informed about emerging technologies and recommend innovations that enhance the employee and member experience. 

• Develop policies and training that support responsible, secure, and ethical use of AI. 

• Foster a culture of continuous learning and innovation by helping staff confidently adopt new digital tools and technologies. 

Data and Reporting 

• Develop expertise in reporting capabilities across all major software platforms. 

• Create dashboards, reports, and analytical tools that support organizational decision-making. 

• Train and coach staff in accessing, interpreting, and utilizing data effectively. 

• Partner with leadership to identify key performance indicators and reporting needs. 

• Support leaders in transforming data into actionable insights that improve operations and strategic planning. 

Training and Change Management 

• Design and deliver technology training for employees with diverse learning styles and varying levels of technical proficiency. 

• Create user-friendly documentation and learning resources. 

• Serve as a trusted resource for departments implementing new technology or workflows. 

• Promote adoption of new tools through education, coaching, and ongoing support. 

• Build confidence in technology across the organization by making systems more approachable and accessible. 

Technology Improvement 

• Continuously assess the organization's technology ecosystem. 

• Recommend technologies or process improvements that simplify work and eliminate unnecessary complexity. 

• Identify systems, processes, or practices that should be streamlined, consolidated, or discontinued to improve organizational effectiveness. 

• Collaborate with vendors and internal stakeholders to maximize technology investments. 
• Develop recommendations that improve system integration, reduce manual work, and increase organizational efficiency.