What are the responsibilities and job description for the HCCS Training Supervisor - Human Services Supervisor 1 position at Minnesota Department of Human Services?
Working Title: HCCS Training Supervisor
Job Class: Human Services Supervisor 1
Agency: Human Services Dept
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
This position will be based out of the Brainerd, MN central office campus.
The Supervisor of the Health Care Consumer Support (HCCS) Education and Training Team exists to lead a statewide center of excellence in MHCP learning and development designing, delivering, implementing, and maintaining comprehensive training on MHCP systems, eligibility and enrollment policies and procedures for HCCS, tribal, DHS, county, community-based, and other partner staff. In this role, the Supervisor manages and mentors instructional designers and subject-matter experts; oversees the creation and upkeep of internal manuals; directs project teams on system-related initiatives; and partners with division and agency leadership to establish education standards, align training strategies with organizational goals, and ensure all end-user needs across diverse programs and technologies are anticipated, met, and continuously improved.
Minimum Qualifications
Two (2) years professional experience OR Four (4) years advanced technical/paraprofessional experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs.
AND
Experience must demonstrate the following:
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Bob at Robert.keppers@state.mn.us
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Class: Human Services Supervisor 1
Agency: Human Services Dept
- Job ID: 90474
- Location: Brainerd
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 11/25/2025
- Closing Date: 12/10/2025
- Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office MMA
- Division/Unit: Health Care Administration / Eligibility and Operations
- Work Shift/Work Hours: Day Shift / Varies
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $30.55 - $44.24 / hourly; $63,788 - $92,373 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 216 - Middle Management Association/MMA
- FLSA Status: Exempt - Executive
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is eligible for telework for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
This position will be based out of the Brainerd, MN central office campus.
The Supervisor of the Health Care Consumer Support (HCCS) Education and Training Team exists to lead a statewide center of excellence in MHCP learning and development designing, delivering, implementing, and maintaining comprehensive training on MHCP systems, eligibility and enrollment policies and procedures for HCCS, tribal, DHS, county, community-based, and other partner staff. In this role, the Supervisor manages and mentors instructional designers and subject-matter experts; oversees the creation and upkeep of internal manuals; directs project teams on system-related initiatives; and partners with division and agency leadership to establish education standards, align training strategies with organizational goals, and ensure all end-user needs across diverse programs and technologies are anticipated, met, and continuously improved.
Minimum Qualifications
Two (2) years professional experience OR Four (4) years advanced technical/paraprofessional experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs.
AND
Experience must demonstrate the following:
- Planning and delivering high quality instruction that is accessible and suited to adult learners
- Experience interpreting and applying state statute and federal regulations governing Medicaid, MinnesotaCare, MNsure or Qualified Health Plans and policies, application processes, eligibility criteria and enrollment operations
- Understanding and knowledge of Health Care legislation including Medicaid, MinnesotaCare and Qualified Health Plans
- Experience in facilitation and collaboration skills to work effectively with a diverse audience
- Experience managing projects, including system-related initiatives, with the ability to coordinate across multiple teams and stakeholders
- Knowledge of Minnesota Eligibility Technology System (METS), Medicaid Management Information System (MMIS), and MAXIS.
- Extensive experience developing and delivering training in health care programs, Medicaid/MinnesotaCare, or other public programs.
- Supervisory or lead experience
- Technology and equipment such as SharePoint, Microsoft office products, WebEx, and other software to use the appropriate technology or equipment to communicate, track, record, or obtain pertinent information.
- Project, process improvement, and implementation methodologies and tools
- Strong analytical and problem-solving skills with a commitment to continuous improvement in training strategies and end-user support
- Strong interpersonal and relationship building skills.
- Experience handling multiple priorities in an efficient and effective manner
- Strong written and verbal communication skills with a demonstrated ability to communicate complex concepts clearly and concisely.
- Variety of experiences working effectively with others from different backgrounds and cultures.
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Bob at Robert.keppers@state.mn.us
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Salary : $63,788 - $92,373
