HCCS Lead Worker - Human Services Program Specialist 2

Working Title: HCCS Lead Worker

Job Class: Human Services Program Specialist 2

Agency: Human Services Dept

• Job ID: 97689
• Location: Brainerd
• Telework Eligible: No
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 10/13/2026
• Closing Date: 10/26/2026
• Hiring Agency/Seniority Unit: Human Services Dept / MAPE DHS Central Office
• Division/Unit: Health Care Administration / Eligibility and Operations
• Work Shift/Work Hours: Day Shift / Varies
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $26.89 - $39.22 / hourly; $56,146 - $81,891 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
  
  

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

• This posting may be used to fill multiple openings***
• This posting is located in the Brainerd Central Office location**
  
  

The Lead Worker positions help ensure Minnesota Health Care Programs (MHCP) recipients receive accurate and timely eligibility determinations, service delivery and benefits. These positions also helps MHCP recipients know the service delivery options available to them and the benefits for which they are eligible. Individuals also provide technical support, problem resolution, and instruction for MHCP systems to DHS HCEO eligibility, enrollment and delivery service coordinators and other stakeholders.

Responsibilities include:

• Provide lead work direction, support and facilitate the daily operations of the HCCS representative teams.
• Provide oversight and technical support related to systems, tools, manuals, and education in order to ensure that MHCP consumers’ health care needs are met.
• In a continuous learning environment, provide critical support, assistance, mentoring and problem resolution for escalated case or call issues.
• Represent DHS as a subject matter expert on projects related to HCEO continuous improvements, system enhancements, transitions to production environments, and project implementation for MHCP programs and other computer systems.
• Oversee department, administration, and division efforts to ensure MHCP systems maintain accurate service delivery determinations.
  
  

Minimum Qualifications

Three years’ experience administering, assisting, enrolling, and/or servicing Minnesota Health Care Programs using eligibility systems.

Experience must demonstrate:

• Experience with policy and the federal and state laws and regulations governing Minnesota Health Care Programs and policies, clientele, application processes, eligibility criteria and enrollment operations.
• Experience researching, analyzing information, and solving problems in order to make independent decisions.
• Working in eligibility and financial technology systems (such as METS, MAXIS, MMIS, CRM).
• Experience with system procedure manuals (such as ONEsource, EPM, etc)
• Experience with phone systems such as Amazon Connect.
• Bachelor's Degree in human services, business, healthcare or related field may substitute for one year of experience.
  
  

Preferred Qualifications

• Knowledge and experience with appeals and regulations, state statutes, rules and federal regulations.
• Mentoring and or lead worker experience.
• Knowledge of Minnesota Health Care Programs including MinnesotaCare (MCRE), Medical Assistance (MA), Deferred Action for Childhood Arrivals (DACA), Hospital Presumptive Eligibility (HPE), Minnesota Family Planning (MFPP), Advanced Premium Tax Credit (APTC), Cost Sharing Reduction (CSR), and Qualified Health Plan (QHP).
• Experience handling multiple priorities in an efficient and effective manner.
• Experience monitoring and analyzing complex data.
• Demonstrated ability to work in a team setting.
• Demonstrated dependability and ability to meet deadlines.
• Proven customer service skills.
• Variety of experiences working effectively with others from different backgrounds and cultures.
  
  

Additional Requirements

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

How To Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Darren at darren.bursch@state.mn.us

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.

About Human Services Dept

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth
  
  

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
  
  

Support to help you reach your career goals:

• Training, classes, and professional development
• Tuition reimbursement
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
  
  

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
  
  

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.