What are the responsibilities and job description for the Customer Service Specialist - Customer Service Specialist Senior position at Minnesota Department of Human Services?
Working Title: Customer Service Specialist
Job Class: Customer Service Specialist, Senior
Agency: Human Services Dept
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
This position is Monday through Friday and eligible for telework for applicants who reside in Minnesota with supervisory approval and satisfactory performance.
This position exists to provide direct technical assistance to consumers applying for Minnesota Health Care Programs through the online application process. The incumbent serves as the primary telephone contact for consumers experiencing difficulties with the online application, Login MN account access, and all aspects of their online experience when applying for or managing their health care coverage.
The Customer Service Specialist provides real time phone support to consumers as they complete their online application, offering step-by-step guidance, resolving or referring Login MN and account access issues, and troubleshoots technical problems that prevent consumers from successfully submitting or managing their online applications. This includes identifying and escalating system errors, navigation barriers, and other technical obstacles that consumers encounter during the online application process.
A successful candidate must demonstrate strong communication abilities, proficient technical and troubleshooting skills, and the capacity to support consumers through detailed processes with clear, empathetic guidance.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Bob at Robert.keppers@state.mn.us
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Job Class: Customer Service Specialist, Senior
Agency: Human Services Dept
- Job ID: 97372
- Location: Brainerd
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Temporary
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/30/2026
- Closing Date: 10/06/2026
- Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
- Division/Unit: Health Care Administration / Eligibility and Operations
- Work Shift/Work Hours: Day Shift / Varies
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $22.62 - $30.62 / hourly; $47,230 - $63,934 / annually
- Classified Status: Classified
- Bargaining Unit/Union: 206 - Clerical/AFSCME
- Work Area: F - Health Care Administration
- End Date: Approximately 6 months
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: No
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
- This posting may be used to fill multiple openings***
This position is Monday through Friday and eligible for telework for applicants who reside in Minnesota with supervisory approval and satisfactory performance.
This position exists to provide direct technical assistance to consumers applying for Minnesota Health Care Programs through the online application process. The incumbent serves as the primary telephone contact for consumers experiencing difficulties with the online application, Login MN account access, and all aspects of their online experience when applying for or managing their health care coverage.
The Customer Service Specialist provides real time phone support to consumers as they complete their online application, offering step-by-step guidance, resolving or referring Login MN and account access issues, and troubleshoots technical problems that prevent consumers from successfully submitting or managing their online applications. This includes identifying and escalating system errors, navigation barriers, and other technical obstacles that consumers encounter during the online application process.
A successful candidate must demonstrate strong communication abilities, proficient technical and troubleshooting skills, and the capacity to support consumers through detailed processes with clear, empathetic guidance.
Minimum Qualifications
- Two years of customer service experience.
- Strong computer skills with the ability to navigate multiple software applications, databases, as well as possessing data entry skills.
- Ability to communicate confidently and effectively with consumers, stakeholders, and other DHS staff sufficient to provide accurate and practical information on individual cases.
- Ability to read, speak and write English well enough to understand, apply and explain complex eligibility policies.
- Experience in Health Care with an emphasis on Minnesota Health Care Programs.
- Present self with professionalism and patience, deescalating upset callers and routing issues appropriately.
- Apply principles of protected health information, accurately provide assistance to only those who are able to obtain the information.
- Ability to multi-task and work independently with a strong work ethic and demonstrated record of regular attendance.
- Variety of experiences working effectively with others from different backgrounds and cultures.
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
If you have questions about this position, contact Bob at Robert.keppers@state.mn.us
If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance.
About Human Services Dept
WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Applicants With Disabilities
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
Salary : $47,230 - $63,934