What are the responsibilities and job description for the Patient Scheduler position at Minneapolis Clinic of Neurology?
Brief Description
Schedules patient appointments on the phone
Education and Experience:
For over 70 years, the Minneapolis Clinic of Neurology has remained committed to exceptional, personalized care for patients and their families. The Minneapolis Clinic of Neurology is one of the largest physician-owned neurology clinics in the Midwest serving 55,000 patients every year. Subspecialities include Multiple Sclerosis, Alzheimer’s, dementia, stroke, sleep, headache, epilepsy, and other cognitive neurological disorders. Our holistic approach to patient care includes neuropsychology, infusion, physical therapy, occupational therapy, and neurodiagnostic services.
Schedules patient appointments on the phone
- Receives incoming calls from patients requesting appointments
- Processes external referrals and places outgoing calls to patients to schedule appointments
- Creates appointments and registers new patients in EHR
- Updates/obtains patient demographic and insurance information
- Performs real time eligibility to verify insurance
- Tasks Pre-Visit Specialist with sending new patient packets and ordering interpreter services for new patients, as needed
- Analyzes requests and inquiries from callers
- Assesses importance of telephone calls using problem-solving skills, takes/routes messages to provider or department members, as appropriate.
- Transfers or directs calls to appropriate person or department, as needed
- Answers questions and/or assists callers in meeting their needs
- Maintains “Provider Scheduling Parameters”
- Reviews phone statistics on a monthly basis and provides suggestions for improving scheduling and messaging services
- Participate in practice improvements by implementing changes to procedures/workflows, identifying opportunities for improvement, and assisting with the delivery of compassionate and personalized patient care.
Education and Experience:
- High School graduate or GED equivalent.
- One year of previous medical office experience. Scheduling experience preferred.
- Patient centered; strong customer service orientation.
- Excellent communication and interpersonal skills.
- Accurate and precise reading and writing skills.
- Good grammar and command of the English language.
- Ability to work independently, exhibit mature judgment and make sound decisions.
- Knowledge of medical terminology and health insurance plans.
- Ability to handle confidential information with the utmost judgment and discretion.
- Promptly and responsibly answer general questions/handle problems relating to all major areas and responsibility.
- Proficiency with MS Office, including Word, Excel, and Outlook
- Experience with Electronic Health Records Preferred
For over 70 years, the Minneapolis Clinic of Neurology has remained committed to exceptional, personalized care for patients and their families. The Minneapolis Clinic of Neurology is one of the largest physician-owned neurology clinics in the Midwest serving 55,000 patients every year. Subspecialities include Multiple Sclerosis, Alzheimer’s, dementia, stroke, sleep, headache, epilepsy, and other cognitive neurological disorders. Our holistic approach to patient care includes neuropsychology, infusion, physical therapy, occupational therapy, and neurodiagnostic services.