Patient Care Coordinator Lead

Brief Description

Work with the site manager to be the point of contact for the GV support staff and providers. Assist the site manager with the day-to-day activities such as:

• Distribute daily call reports (ClientTell)
• Assist with face-to-face patient issues that may arise and professionally respond to patient complaints
• SuperUser for Epic; troubleshoot issues with Epic and assist with training on new processes, features, or upgrades. Attend monthly SuperUser meetings.
• Serve as point of contact for office machinery (toner for copiers, maintenance, etc.) for the neurology department
• Coordinate supplies ordering (medical and office supplies), check inventory, stock cabinets
• Serve as point of contact for sales representatives
• Troubleshoot and resolve issues that arise from staff and providers and keep site manager informed
• Assist with the interview process, orientation/training of new PCCs, and team building activities, as requested
  
  

Answer phones, check-out patients making appointments and coordinating provider orders as appropriate. Check-in patients, as needed.

• Answer phones, obtain information from caller, taking messages and/or routing phone calls as appropriate.
• Greet patients warmly and professionally
• Update patient information as necessary, scanning outside records patient may bring to the visit
• Make diagnostic testing and follow-up appointments
• Request interpreter on patient’s behalf, as needed
• Coordinate orders and hospital admissions
• Relay information to patient per provider’s instructions
• Assist patients with insurance forms for miscellaneous procedures, testing, etc.
• Obtain appropriate authorizations for releasing information from the visit and forward releases on to Medical Records to process
• Track orders to ensure completion of provider orders
• Pre-certify for hospital admissions as required by insurance company
  
  

Monitor provider schedules.

• Review schedules two days before and confirm all information is available for visit. Mitigate any issues to ensure smooth patient flows.
• Process ClientTell messages.
  
  

Requirements

Education and Experience:

• High School graduate or GED equivalent; Associate’s degree and/or education in leadership highly desired
• 3-5 years of previous medical office experience with 2 years of experience as a team lead/supervisor desired
  
  

Knowledge, Skills And Abilities

• Accurate and precise reading and writing skills; excellent spelling and grammar skills
• Excellent communication and interpersonal skills; conflict resolution skills
• Patient centered; strong customer service orientation
• Must be organized and able to handle multiple providers and/or priorities along with deadlines
• Ability to troubleshoot and resolve problems and serve as a resource for others
• Ability to work independently, exhibit mature judgment and make sound decisions
• Knowledge of medical terminology (ICD-10/CPT coding preferred)
• Ability to handle confidential information with the utmost judgment and discretion
• Proficiency with Electronic Health Record and MS Office products, including Word, Excel and Outlook
  
  

Summary

For over 70 years, the Minneapolis Clinic of Neurology has remained committed to exceptional, personalized care for patients and their families. The Minneapolis Clinic of Neurology is one of the largest physician-owned neurology clinics in the Midwest serving 55,000 patients every year. Subspecialities include Multiple Sclerosis, Alzheimer’s, dementia, stroke, sleep, headache, epilepsy, and other cognitive neurological disorders. Our holistic approach to patient care includes neuropsychology, infusion, physical therapy, occupational therapy, and neurodiagnostic services.