What are the responsibilities and job description for the Contact Center and Telecom Architect position at MiniMed?
We anticipate the application window for this opening will close on - 13 Apr 2026
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
The Contact Center and Telecom Architect is a senior individual contributor and recognized expert in telecommunications and contact center architecture, responsible for defining and documenting high-level CCaaS and UCaaS solutions, governing best practices in SIP, VoIP, and omnichannel technologies, mentoring teams, and managing the full lifecycle of enterprise communications—including cloud migrations, enhancements, and replacements. Operating with high autonomy, the role independently drives strategic goals, influences long-range plans, impacts customer experience and agent efficiency, solves complex challenges like API integrations and global latency, and engages senior stakeholders and vendors on designs, contracts, and SLAs.
Responsibilities may include the following and other duties may be assigned.
10 years of experience with a bachelor’s degree or 8 years of experience with an advanced degree or 12 years of experience with a high school diploma or equivalent.
Preferred Qualifications
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
Salary ranges for U.S (excl. PR) locations (USD):$141,600.00 - $212,400.00
This position is eligible for a short-term incentive called the Short Term Incentive (STI).
At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.
For further details about our comprehensive benefits, we encourage you to visit the link below.
About MiniMed
MiniMed Benefits Overview
MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.
Learn more about our business, and our mission here.
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About The Role
The Contact Center and Telecom Architect is a senior individual contributor and recognized expert in telecommunications and contact center architecture, responsible for defining and documenting high-level CCaaS and UCaaS solutions, governing best practices in SIP, VoIP, and omnichannel technologies, mentoring teams, and managing the full lifecycle of enterprise communications—including cloud migrations, enhancements, and replacements. Operating with high autonomy, the role independently drives strategic goals, influences long-range plans, impacts customer experience and agent efficiency, solves complex challenges like API integrations and global latency, and engages senior stakeholders and vendors on designs, contracts, and SLAs.
Responsibilities may include the following and other duties may be assigned.
- Defines, describes, diagrams, and documents the role and interaction of the high-level technological and human components within Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) environments that combine to provide cost-effective and innovative cloud-hosted solutions to meet evolving business needs.
- Promotes, guides, and governs good architectural practice through the application of well-defined, proven telecommunications technology (e.g., SIP, VoIP, omnichannel routing) and human interaction patterns, and through architecture mentorship.
- Supports the full lifecycle management of the entire IT communications portfolio including the selection, appropriate usage, enhancement, migration (especially from on-premise to cloud), and replacement of telecom applications, infrastructure, and contact center services.
10 years of experience with a bachelor’s degree or 8 years of experience with an advanced degree or 12 years of experience with a high school diploma or equivalent.
Preferred Qualifications
- Mastery level knowledge of specialty area—specifically Contact Center solutions, enterprise Telecommunication systems, and cloud-hosted architectures—and working knowledge of several other areas, typically obtained through advanced education combined with experience.
- Cloud Contact Center & UCaaS Platforms: Demonstrated expertise in the architecture, deployment, and administration of enterprise-level cloud-hosted solutions, specifically NICE CXone, Cisco (e.g., Webex Contact Center, UCM Cloud), Five9, and Microsoft Teams Phone.
- Telecommunications Infrastructure: Deep technical understanding and hands-on experience with Session Border Controllers (SBCs) (e.g., Ribbon, Oracle, AudioCodes), including configuration, security policies, high availability, and interoperability.
- Voice Routing & Protocols: Advanced proficiency in designing, implementing, and troubleshooting SIP trunking architectures, complex dial plans, SIP call flows, and associated protocols (RTP/SRTP, WebRTC).
- Systems Integration: Experience integrating cloud contact center platforms with CRM systems (e.g., Salesforce, Zendesk), WFM/WFO tools, and third-party APIs.
- Network Foundations: Strong working knowledge of foundational networking concepts as they relate to voice traffic, including QoS, SD-WAN, bandwidth provisioning, and latency optimization for cloud environments.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
Salary ranges for U.S (excl. PR) locations (USD):$141,600.00 - $212,400.00
This position is eligible for a short-term incentive called the Short Term Incentive (STI).
At MiniMed, we are committed to supporting the well-being and financial security of our employees. Regular employees working 20 or more hours per week are eligible for a robust benefits package, including health, dental, and vision insurance, as well as access to a Health Savings Account, Healthcare Flexible Spending Account, life insurance, long-term disability leave, and a dependent daycare spending account. In addition, all regular employees enjoy incentive plans, a 401(k) plan with company match, short-term disability coverage, paid time off and holidays, participation in our Employee Stock Purchase Plan, and access to our Employee Assistance Program. Eligible employees may also benefit from our Non-qualified Retirement Plan Supplement and Capital Accumulation Plan, subject to IRS minimum earnings requirements. Please note that “regular employees” refers to those who are not temporary staff, such as interns, and some benefits may not apply to employees in Puerto Rico.
For further details about our comprehensive benefits, we encourage you to visit the link below.
About MiniMed
MiniMed Benefits Overview
MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. For more than 40 years, we’ve been committed to redefining what’s possible: intelligent dosing systems designed for real life, predictive insights that stay a step ahead, and always on support when it’s needed most. At the heart of everything we do is a simple Mission: to make every day a better day for people with diabetes.
Learn more about our business, and our mission here.
It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, familial status, membership or activity in a local human rights commission, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for MiniMed in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which MiniMed reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. MiniMed will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Salary : $141,600 - $212,400