Customer Success Analyst

Company Description

Minerva Defense, Inc. is a pioneering startup dedicated to advancing the arts and sciences to strengthen national security and promote prosperity. The company is committed to innovation and excellence in tackling complex challenges. Based in Huntsville, AL, Minerva Defense fosters a collaborative environment that values ingenuity and strategic solutions. As a growing organization, it offers opportunities for motivated individuals to make impactful contributions to critical industries.

We offer extremely competitive benefits, including:

• Low deductible BCBS Gold Health insurance, dental, vision
• ADD, Life, and Short Term and Long Term disability coverage
• Automatic 5% contribution to 401k
• Professional development and education program with generous cost sharing
• Equity incentive
• Generous bonus opportunities
• A culture made to reward and celebrate doers

Role Description

This is a full-time hybrid role for a Customer Success Analyst based in Huntsville, AL or Dayton, OH. The Customer Success Analyst will ensure customer satisfaction by addressing inquiries, resolving issues, and providing exceptional support. The role involves analyzing customer data to improve services, facilitating effective communication between customers and key stakeholders, and identifying opportunities to enhance the overall customer experience. The analyst will play a key role in fostering long-term customer relationships and contributing to the company’s success.

Type: Full-Time 

Location: Dayton, OH, Huntsville, AL, Remote 

Contingent on winning the ICAM Collection Development and Support TORP 

Start Date: On or after June 5th, 2026 

Expected Salary: $80K-$130K 

Minerva is looking for a customer success analyst to identify, analyze, and interpret customer data to drive retention, product adoption, and satisfaction. They will create reports and dashboards, uncover trends to reduce churn, and provide actionable insights for the Product Manager, Solutions Engineer, and Customer Success Engineer to optimize the customer journey.  

Primary Duties 

• Analyze usage metrics, health scores, and customer feedback to identify trends, risks, and opportunities for improvement. 
• Translate complex data sets (using SQL, Python, Tableau, or Excel) into actionable insights that inform strategy. 
• Monitor key metrics to proactively identify at-risk customers and assist in developing retention strategies. 
• Collaborate with product teams to improve features based on user data and refine internal customer success workflows. 

Required Qualifications 

• Bachelor’s degree in data analytics, business administration, marketing, or related fields 
• Ability to analyze customer data, track metrics (e.g., churn rate, usage statistics), and provide actionable insights. 
• Strong communication, problem-solving, and relationship-building skills are critical for managing client relationships and reducing churn 
• US Citizenship 
• Must have or be able to obtain a Top Secret Clearence 

Desired Qualifications 

• Previous experience in a client-facing role, such as customer success, consulting, or account management 
• Familiarity with CRM systems (EspoCRM), project management tools, or data visualization software (e.g., SQL, Excel). 
• Certifications: Certified Customer Success Management Professional (CCSMP)