What are the responsibilities and job description for the Wire Transfer Specialist position at Mindlance?
Overview:
We are seeking a Customer Support Specialist to support a financial services initiative focused on outbound international wire transfers. This role involves validating account information, communicating with customers using established templates, and coordinating with internal Wire Operations teams. Training will be provided.
Key Responsibilities
- Perform additional verification for outbound international wire transfers of $3,000 or more, following established scrutiny and compliance procedures.
- Complete and send standardized email templates to customers to confirm account and wire transfer details.
- Review returned confirmations from customers for completeness and accuracy.
- Forward validated confirmations to the internal Wire Operations team for processing.
- Participate in low- to moderately complex customer service initiatives.
- Identify opportunities for basic process improvements within Customer Service workflows.
- Review and analyze routine customer service issues that require research, evaluation, and selection of appropriate solutions.
- Provide clear and accurate information to internal client personnel.
- Apply independent judgment to resolve low- to moderate-risk situations while developing knowledge of policies, procedures, and compliance requirements.
Required Qualifications
- 2 years of experience in Customer Service, Financial Services, or a Contact Center environment
(or equivalent experience through work, consulting, training, military service, or education). - Strong written communication skills, particularly for professional customer email correspondence.
- Attention to detail and ability to follow compliance-driven processes.
- Ability to handle sensitive financial information with accuracy and discretion.
- Comfortable working with structured templates, internal workflows, and cross-functional teams.
Additional Information
- This is a contingent assignment with the potential for extension based on business needs and performance.
- Full training will be provided to ensure success in the role.
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans