What are the responsibilities and job description for the Customer Intake Specialist position at Mindlance?
Company Description
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com.
Job Description
Job Title : CIS II
Job Location : 30 Atlantic Place ,Portland , ME 04101
Pay – rate : $ 15.75/hr
Duration : 3 months ( possibility of Extension)
Hours : Monday - Friday 8:00 am – 5:00 pm or 9:00 am – 6:00 pm
Job Description:
- Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations;
- Identify and direct beneficiaries to the most appropriate, cost effective medical care;
- Processes request for authorization according.
- Excellent communication skills;
- Commitment to offering quality service to internal and external customers;
- Ability to respond quickly and proactively to customer queries;
- Demonstrated teamwork through flexibility and reliability; superior customer service skills;
- Ability to adapt to varied situation and exercise sound judgment
Qualifications
- Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required;
- Call center experience may be required; Attention to detail;
- Proven ability to quickly learn new systems and processes; 6 plus years' experience.
Additional Information
Thanks & Regards;
Krishna Swaroop
Contact: (732) 320-9168
E-mail : krishnas@mindlance(DOT)com
Salary : $16