Benefits Specialist (Health & Welfare & Retirement)

Title: Benefits Specialist

Duration: 12 months

Location: New York, NY (Hybrid)

The Benefits Specialist will support the Services team by managing a high volume of employee benefit cases across both Health & Welfare and Retirement plans. This role plays a key part in ensuring timely and accurate case resolution while alleviating workload from senior team members, enabling the team to focus on process improvements and strategic initiatives.

The ideal candidate will bring prior benefits experience and be able to quickly contribute in a fast-paced, service-oriented environment.

Key Responsibilities

Case Management & Resolution

• Manage day-to-day employee benefit cases across:

• Health & Welfare plans (medical, dental, vision, etc.)

• Retirement plans (401(k), pension, Deferred Compensation Plans – basic to intermediate level)

• Research, track, and resolve cases efficiently and accurately

• Escalate complex or sensitive issues to senior team members as needed

Benefits Administration Support

• Support benefits administration activities

• Interpret benefit plans and provide accurate information to employees

• Maintain complete and accurate case documentation in system tools

Customer Service

• Respond to employee inquiries with professionalism and a strong customer focus

• Communicate clearly regarding benefit options, processes, and next steps

• Ensure timely follow-up and resolution to maintain a positive employee experience

Collaboration & Team Support

• Partner with team members to reduce case backlog and improve turnaround times

• Collaborate with other key stakeholders in HR, legal, and payroll, to support effective handling of cases

• Provide support during peak periods and special initiatives

Systems & Process Adherence

• Utilize HRIS and case management tools (e.g., Dovetail or similar systems)

• Follow established processes and service standards

• Identify and communicate recurring issues or process gaps

Qualifications

• Bachelor’s degree or equivalent experience preferred

• Minimum 5 years of hands-on experience in employee benefits required

• Experience must include Health & Welfare and/or Retirement plans

• Demonstrated ability to manage benefit-related cases in a high-volume environment

• Strong attention to detail and organizational skills

• Ability to manage multiple priorities effectively

• Proficiency in Microsoft Office and ability to quickly learn internal systems

Preferred Qualifications

• Experience with both Health & Welfare and Retirement plans

• Familiarity with 401(k), pension, or deferred compensation plans

• Experience in benefits administration or HR shared services

• Experience using case management systems

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”