Customer Service Coordinator I

About Mindlance:

Founded in 1999, Mindlance has been ranked as one of the fastest growing US Staffing firms by SIA for 9 consecutive years. We provide workforce solutions to Global 1000 companies in Technology, Engineering, Finance, Clinical Research, Scientific, Digital/Creative/Marketing space. Mindful of the opportunity gap, we provide balanced solutions for both employers and job seekers—elevating the standards of recruitment practice to a whole new level. Our aim is to make a difference in the lives of job seekers by providing them with opportunities that broaden career horizons and expand skill sets. We take pride in being a strong driver of mindfulness and balance at workplace.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Job Title: Customer Service Coordinator I

Location: Corning NY 14831

Job Description:

This is currently a hybrid role with 3 days in the office and 2 days working remotely.

The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

Key Responsibilities:
1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams
2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.
4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.
5. Event Coordination: Assist department groups in planning and executing customer events.
6. Recordkeeping: Maintain accurate records of requests, orders, and communications.
7. Customer Service Excellence: Deliver high-quality service while adhering to company policies and standards.

Qualifications:
Education and Experience:
o 2-year associate’s degree or work experience equivalent preferred
o Customer service or call center experience preferred

Skills:
o Desire to grow strong customer service skills, including listening skills
o Strong phone and keyboarding skills and use of general office/call center equipment
o Experience with Microsoft Office suite and general call center and work order concepts and/or systems
o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately
o Demonstrate good organizational skills, detailed oriented, punctual
o Professional, friendly, and positive approach to customers’ expectations and requests
o Ability to work well under pressure and remain positive
o High level of integrity and confidentiality
o Demonstrates good interpersonal skills
o Demonstrates good written and verbal communication skills

Experience:
o Preferred: Previous experience in a call center, customer service, or administrative support role.

Adaptability:
o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

Job Highlights:
This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.

Pay: $17.87 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Work Location: In person

Salary : $18 - $19