What are the responsibilities and job description for the Client Care Coordinator position at Mindful Health?
Client Care Coordinator
Mindful Health is a fast-growing company with the goal of providing an intentionally different approach to mental health and well-being. We are a combination of bricks and mortar locations and virtual service offerings across the state of Texas to create a high-end client experience.
Mindful Health is a fast-growing company with the goal of providing an intentionally different approach to mental health and well-being. We are a combination of bricks and mortar locations and virtual service offerings across the state of Texas to create a high-end client experience.
Mindful Health creates an atmosphere that supports and values our clients and team members. Our commitment is to cultivate a place that provides intentional and exceptional care for our clients and a warm and nurturing environment for our team so we can make a lasting impact in our communities. We believe that health encompasses the whole person, mind, and body, and our clinical programming is built around this belief. We work to empower clients to live fuller and healthier lives. We maintain these same beliefs in developing and supporting our Mindful Health team. We seek enthusiastic individuals passionate about helping clients and value working in a team environment. Please visit our website for more information about our services, locations and team at www.mindful.health.
Position Summary:
The Client Care Coordinator serves as a vital link between medical providers, external professionals, and in-house behavioral health teams. This role ensures seamless communication and collaboration to support comprehensive client care.
The coordinator engages clients throughout their treatment journey at Mindful Health by offering timely support, education, and guidance. They are responsible for providing same-day care when needed, particularly for clients initially visiting behavioral health appointments. This includes reviewing therapeutic skills, care plans, and connecting clients with appropriate resources.
Overall, the Client Care Coordinator helps foster continuity of care, addresses client questions or concerns, and supports clients in staying actively involved in their wellness.
Education & Experience Requirements:
- High school diploma required; Associate degree in a related field preferred.
- Minimum of one year of experience in a behavioral health facility, healthcare practice, or similar setting (or equivalent combination of education and experience).
- At least one year of experience working with insurance processes or coverage verification preferred.
- Familiarity with medical terminology is a plus.
- Active CPR certification is required.
Key Responsibilities:
- Receive and engage clients with identified behavioral health needs, review recommended care plans, and educate them on treatment options.
- Connect clients with relevant Mindful Health services and resources to ensure continuity of care.
- Clearly explain recommended levels of care, including cost, time commitment, and expectations.
- Establish and manage payment plans for clients participating in services, when needed.
- Serve as a liaison between clients and their treatment teams, proactively addressing barriers to care.
- Act as the primary point of contact for referral sources, providing timely and accurate information.
- Deliver exceptional customer service by practicing active listening, show empathy, and communicating with clarity and professionalism.
- Demonstrate cultural sensitivity and individual awareness when addressing client needs.
- Ensure efficient handling of client inquiries and follow established escalation protocols when necessary.
- Maintain full compliance with Mindful Health policies and HIPAA regulations.
- Support additional administrative or client service duties as assigned.
Required Skills:
- Exceptional attention to detail and a strong commitment to accuracy.
- Proven organizational abilities with the capacity to manage competing priorities and meet deadlines in a dynamic environment.
- Ability to thrive both independently and collaboratively within a team setting.
- Strong interpersonal and relationship-building skills.
- High level of integrity paired with effective, solution-oriented problem-solving abilities.
- Excellent verbal and written communication skills, with a strong emphasis on delivering outstanding customer service.
- Proficient in using personal computers, including Microsoft Office Suite and medical office software.
- Deep understanding of client confidentiality and a strong commitment to protecting sensitive information.
Physical Requirements:
- Ability to alternate between sitting and standing for extended periods.
- Capable of lifting, holding, pushing, and pulling up to 15 pounds.
- Proficient in operating a computer or laptop, including extended periods of typing, clicking, and monitor use.
- Adept visual capabilities including close vision, color distinction, depth perception, and the ability to adjust focus with strong hand-eye coordination.
- Effective verbal and written communication skills to interact with clients, team members, and customers.
- Ability to read, write, and comprehend information through active listening.
- Able to consistently, safely, and successfully perform essential job functions in compliance with ADA, FMLA, and applicable federal, state, and local standards, including productivity expectations.
- Dependable attendance and punctuality in alignment with regulatory and organizational standards.
Mindful Health offers:
- A healthy & positive atmosphere where everyone is valued.
- Schedule: Monday through Friday, 8 am – 5 pm
- Salary: $23.00 - $26.00/hour
Benefits:
- 120 hours (15 days) of paid time off annually
- 40 hours (5 days) of paid sick leave
- 24 hours (3 days) of paid bereavement leave per occurrence
- Comprehensive medical and supplemental insurance, including vision, dental, short-term and long-term disability, and life insurance
- Access to professional development opportunities to support growth and career advancement
The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Employee signature below indicates the employee’s understanding of the requirements, essential functions, and duties of the position.
Salary : $23 - $26