What are the responsibilities and job description for the CLIENT CARE COORDINATOR (IN-OFFICE) position at Madea Home Care Services?
CLIENT CARE COORDINATOR (IN-OFFICE)
OVERVIEW
The Client Care Coordinator (In-Office) serves as the first point of contact for all prospective clients and families seeking home care services. This role is responsible for responding to general inquiries, managing incoming leads from the portal and CRM system, and ensuring timely assignment of client inquiries to the Client Care Coordinator Supervisor. The Client Care Coordinator plays a critical role in creating a positive first impression, supporting client intake, and ensuring smooth communication across the team.
POSITION STATUS
Full-time
40 hours per week
Overtime available upon supervisor approval
RESPONSIBILITIES
- Answer all general inquiries from prospective clients and families via phone, email, or in-person.
- Retrieve and manage client inquiries from the company portal and CRM system.
- Assign new client inquiries promptly to the Client Care Coordinator Supervisor.
- Document all communications and maintain accurate client records in the CRM system.
- Provide information about the agency’s services, care options, and intake process.
- Support the intake process by scheduling consultations or assessments as needed.
- Ensure timely follow-up with clients to maintain satisfaction and engagement.
- Collaborate with internal departments to provide seamless client service.
- Maintain professionalism and confidentiality in handling sensitive client information.
QUALIFICATIONS
Minimum Qualifications
- High school diploma or equivalent
- Strong organizational and multitasking skills.
- Proficiency in CRM systems, Microsoft Office Suite, and other office technologies.
- Ability to work effectively in a fast-paced environment.
- Compassionate and client-focused mindset.
Preferred Qualifications
- Associate or bachelor’s degree
- Prior experience in customer service, healthcare, or home care coordination is highly desirable.
TRAVEL REQUIRED
No travel required. All work will be performed on-site at our main office.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change any time with or without notice.
MISSION ALIGNMENT
At Madea Home Care Services, the Client Care Coordinator play a vital role in ensuring delivery of compassionate high-quality, client-centered home care. Every team member contributes to our mission of enhancing independence, safety, and dignity for the individuals we serve.