What are the responsibilities and job description for the Patient Access Representative II position at Mindful Care?
Mindful Care is looking for a dedicated Patient Access Representative to join our team at our office in NYC. This role involves managing and facilitating the referral process within our organization, ensuring that patients receive timely and appropriate services. As the first point of contact, you will communicate effectively with patients, referring parties, and internal teams to coordinate appointments and follow-ups with exceptional customer service.
Our Patient Access Representatives:
- Manage and process incoming referrals, ensuring accurate documentation and timely communication.
- Schedule appointments for referred clients and coordinate necessary services.
- Monitor and track the status of referrals, providing updates to referents and patients as needed.
- Address patient and referent inquiries, providing support throughout the referral process.
- Collaborate with internal teams to enhance strategies and improve service delivery.
- Re-engage with patients who do not respond to outreach efforts.
- Proactively manage patients who miss appointments, ensuring outreach and rescheduling.
- Assist with in-person check-in/check-out processes.
- Facilitate in-office patient registration.
- Support New Patient submissions and Existing Patient scheduling.
- Review and collect payments, manage patient balances, and send payment links. Handle basic billing inquiries, escalating detailed issues to relevant departments.
- Centralize all inbound communications (emails, calls, texts) to streamline responses or direct to appropriate teams.
- Perform additional tasks as assigned by management.
Your Qualifications:
- High school diploma or equivalent required; college degree preferred.
- Experience in a call center environment; healthcare experience preferred.
- Prior customer service experience in medical or mental health practices is preferred.
- Excellent interpersonal skills and professional manner.
- Strong verbal and written communication skills.
- Ability to schedule appointments based on patient needs.
- Well-organized and detail-oriented.
- Ability to multi-task and prioritize work in a fast-paced environment.
- Strong computer proficiency.
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience working with diverse populations, including various ethnic backgrounds, socioeconomic statuses, sexual orientations, and gender identities.
Schedule & Location:
- Mon - Thurs 9am-7pm
- Midtown NYC Office
Compensation and Benefits
- Competitive salary of $20 per hour.
- Opportunities for career growth and skill development.
- Comprehensive benefits package including PTO, 8 holidays, employer contributions towards Health, Dental, and Vision Insurance and much more.
- Company sponsored events around the world to bring us together, for example, Mindful Care Summer Fun activities and our annual Holiday Gala and Awards Ceremony
Why Join Mindful Care:
At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
By submitting this application, I acknowledge and agree that Mindful Care may conduct a background investigation as part of its hiring process. This investigation may include, but is not limited to, verification of my education, employment history, professional references, and other relevant information. It may also involve a review of my criminal record, credit history (where applicable), and any other publicly available information necessary to assess my qualifications for the position.
I understand that this screening will be conducted in compliance with all applicable laws, including the Fair Credit Reporting Act (FCRA) and any state or local regulations. I further acknowledge that I will be required to provide written consent for this background check before it is conducted.
I affirm that all information provided in my application is true, complete, and accurate to the best of my knowledge. I understand that any false statements, omissions, or misrepresentations may disqualify me from further consideration or, if discovered after employment begins, could result in termination of my employment.
If I have any questions regarding this process, I acknowledge that I may contact Mindful Care's People department for further clarification.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://mindfulcare.isolvedhire.com/jobs/1590882-544883.html
About Mindful Care:
Our mission is to redefine the delivery of mental health services, making immediate support not just a possibility but a new standard.At Mindful, we believe that mindful treatment starts with having the most caring staff that embrace the patient experience. Our staff of talent varies across many professional and experiential domains, and we are always looking to expand on our services and those who provide them.Apply to become a valued and integral part of this innovative model of care at Mindful Care today!
Salary : $20