What are the responsibilities and job description for the Help Desk Support Specialist (Windows) position at Mindfore Technologies?
Job Title: Help Desk Support Specialist (Windows) Location: Atlanta, GA – Onsite Complete Description:
- Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts. Perform other duties as assigned.
- Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
- Required 2 Years Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions).
- Required 2 Years Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation.
- Required 2 Years Supporting office equipment such as printers and scanners, and documenting installed applications.