What are the responsibilities and job description for the Applications/Help Desk Support Specialist position at IDR, Inc.?
Applications & Help Desk Support Specialist
IDR is seeking a dedicated and empathetic Applications/Help Desk Support Specialist to join one of our top clients in the legal sector. This role is perfect for someone who thrives in a dynamic environment, is quick to learn, and has a positive attitude towards training and development. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Applications & Help Desk Support Specialist:
Act as the primary point of contact for incoming IT requests and manage ticket triage
Design, develop, and implement end-user device solutions tailored to our client's needs
Gather and document user system and software requirements, research and evaluate technology options, and prepare business cases for proposed solutions
Provide both first- and second-level technical support, resolving incidents and processing changes in alignment with established Service Level Agreements (SLAs)
Collaborate with all IT teams and end users to support effective, reliable, and secure end user device solutions
Required Skills for the Applications & Help Desk Support Specialist:
Minimum of 3 years experience in a help desk, support, legal assistant or similar role, or an associate degree with at least 1 year of experience in a similar role
Experience in desktop support roles in a Windows environment
Familiarity with Microsoft Office 365 and Audio Visual systems
Experience working with document management systems such as Laserfiche
Hands-on experience working with ticketing systems
Strong analytical skills and process improvement abilities
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25 Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row