What are the responsibilities and job description for the Senior Account Manager-Healthcare position at MindCare Solutions?
Senior Account Manager
MindCare
Solutions is a leading provider of behavioral health services to long-term care
communities, hospitals, emergency departments and outpatient clinics. We are
seeking a highly organized Healthcare Senior Account Manager to work in a
remote capacity; up to 50% travel required. This position will assist our
account operations throughout the nation.
Compensation: $65,000-$70,000 salary
plus bonus opportunity
Position Summary:
● Manage key national
client accounts
● Secure and retain
business through professional, consultative and proactive sales activities
● Analyze potential
opportunities and develop plans for each Key target account
● Develop in-depth
knowledge of the customer organization
● Oversee customer and
physician satisfaction by consistent communication
● Responsible for
meeting metrics around encounters and growth in current accounts
● Travel quarterly to all
assigned client accounts for strategic effectiveness
● Implement and oversee
services for various behavioral health entities, including FSEDs, EDs, and
Inpatient facilities
● Provide workflow and
technology education to the facility staff
● Train physicians on
the use of internal and customer-specific external applications
● Review, update and
manage physician schedules in coordination with customer needs
● Ensure appropriate
coverage requirements are met
● Serve as primary point
of contact for physician inquiries/needs and provide timely solutions
● Approve, audit and
review timesheets that physicians submit
● Perform data analysis
on patient volume at facilities and divisions
● Identifying gaps in
service and making recommendations for improvement
● Collaborate with
internal teams to enhance service offerings and support customer goals
● Stay up to date with
industry trends and best practices
● Ensure compliance with
relevant regulations and guidelines as needed
Benefits:
● Full health and
wellness (Medical, Dental, Vision)
● Flexible spending
account
● 401K with 4% match
● Company paid life
insurance
● Voluntary
life/AD&D, short/Long term disability
● Positive work
environment/culture
● Company paid holidays
● PTO
Requirements:
● Bachelor's degree in
nursing preferred. Will also consider healthcare administration, business, or a
related field
● 3-5 years of
experience in account management, healthcare, or a related field, preferably in
behavioral health
● Strong interpersonal
and communication skills, with the ability to build and maintain relationships
● Excellent
organizational and time management skills, with the ability to manage multiple
tasks simultaneously
● Proficiency in data
analysis and reporting, with experience using data visualization tools
● Ability to work independently
and as part of a team, adapting to changing priorities and customer needs
● Experience with
training and onboarding users on software applications
● Highly proficient in
Excel, Word, PowerPoint, and other Microsoft 365 applications
● Up to 50% travel
required
● Strong understanding
of healthcare systems, processes, and regulations.
Salary : $65,000 - $70,000