What are the responsibilities and job description for the Senior Account Manager-Healthcare position at MindCare Solutions?
Senior Account Manager
MindCare
Solutions is a leading provider of behavioral health services to long-term care
communities, hospitals, emergency departments and outpatient clinics. We are
seeking a highly organized Healthcare Senior Account Manager to work in a
remote capacity; up to 50% travel required. This position will assist our
account operations throughout the nation.
Compensation: $65,000-$70,000 salary
plus bonus opportunity
Position Summary:
●Manage key national
client accounts
●Secure and retain
business through professional, consultative and proactive sales activities
●Analyze potential
opportunities and develop plans for each Key target account
●Develop in-depth
knowledge of the customer organization
●Oversee customer and
physician satisfaction by consistent communication
●Responsible for
meeting metrics around encounters and growth in current accounts
●Travel quarterly to all
assigned client accounts for strategic effectiveness
●Implement and oversee
services for various behavioral health entities, including FSEDs, EDs, and
Inpatient facilities
●Provide workflow and
technology education to the facility staff
●Train physicians on
the use of internal and customer-specific external applications
●Review, update and
manage physician schedules in coordination with customer needs
●Ensure appropriate
coverage requirements are met
●Serve as primary point
of contact for physician inquiries/needs and provide timely solutions
●Approve, audit and
review timesheets that physicians submit
●Perform data analysis
on patient volume at facilities and divisions
●Identifying gaps in
service and making recommendations for improvement
●Collaborate with
internal teams to enhance service offerings and support customer goals
●Stay up to date with
industry trends and best practices
●Ensure compliance with
relevant regulations and guidelines as needed
Benefits:
●Full health and
wellness (Medical, Dental, Vision)
●Flexible spending
account
●401K with 4% match
●Company paid life
insurance
●Voluntary
life/AD&D, short/Long term disability
●Positive work
environment/culture
●Company paid holidays
●PTO
Requirements:
●Bachelor's degree in
nursing preferred. Will also consider healthcare administration, business, or a
related field
●3-5 years of
experience in account management, healthcare, or a related field, preferably in
behavioral health
●Strong interpersonal
and communication skills, with the ability to build and maintain relationships
●Excellent
organizational and time management skills, with the ability to manage multiple
tasks simultaneously
●Proficiency in data
analysis and reporting, with experience using data visualization tools
●Ability to work independently
and as part of a team, adapting to changing priorities and customer needs
●Experience with
training and onboarding users on software applications
●Highly proficient in
Excel, Word, PowerPoint, and other Microsoft 365 applications
●Up to 50% travel
required
●Strong understanding
of healthcare systems, processes, and regulations.
Salary : $65,000 - $70,000