Healthcare Account Manager

Account Manager

MindCare Solutions is a leading provider of behavioral health services to long-term care communities, hospitals, emergency departments and outpatient clinics. We are seeking a highly organized Healthcare Account Manager to work in our Brentwood, TN office. This position will assist our account operations throughout the nation.

Compensation: $60,000 - $75,000 plus bonus opportunity

Position Summary:

•  Manage relationships with multiple customers, ensuring high levels of satisfaction and effective communication
  
•  Responsible for meeting metrics around encounters and growth in current accounts
  
•  Implement and oversee services for various behavioral health entities, including FSEDs, EDs, and Inpatient facilities
  
•  Provide workflow and technology education to the facility staff
  
•  Train physicians on the use of internal and customer-specific external applications, providing support and guidance as needed
  
•  Review, update and manage physician schedules in coordination with customer needs to ensure appropriate coverage requirements are met
  
•  Serve as primary point of contact for physician inquiries/needs and provide timely solutions
  
•  Approve, audit and review timesheets that physicians submit
  
•  Perform data analysis on patient volume at facilities and divisions, identifying gaps in service and making recommendations for improvement
  
•  Collaborate with internal teams to enhance service offerings and support customer goals
  
•  Stay up to date with industry trends and best practices, ensuring compliance with relevant regulations and guidelines
  

Benefits:

• Full health and wellness (Medical, Dental, Vision)
  
• Flexible spending account
  
• 401K with 2% match
  
• Company paid life insurance
  
• Voluntary life/AD&D, short/Long term disability 
  
• Positive work environment/culture
  
• Company paid holidays
  
• PTO
  

Requirements:

• Bachelor's degree in nursing preferred. Will also consider healthcare administration, business, or a related field
  
• 3-5 years of experience in account management, healthcare, or a related field, preferably in behavioral health
  
• Strong interpersonal and communication skills, with the ability to build and maintain relationships
  
• Excellent organizational and time management skills, with the ability to manage multiple tasks simultaneously
  
• Proficiency in data analysis and reporting, with experience using data visualization tools
  
• Strong understanding of healthcare systems, processes, and regulations.
  
• Ability to work independently and as part of a team, adapting to changing priorities and customer needs
  
• Experience with training and onboarding users on software applications
  
• Highly proficient in Excel, Word, PowerPoint, and other Microsoft 365 applicationsUp to 50% travel required