Office Manager/Front Desk Coordinator at Mind Matters LLC

Mind Matters in Coeur D' Alene, ID is seeking a reliable, organized, and friendly Office Manager/ Front Desk Coordinator to be the first point of contact for our practice. This role is essential in helping the office run smoothly and ensuring clients feel welcomed and supported from their first interaction with our clinic.

Benefits

• Competitive pay based on experience
• Medical and dental insurance
• Flexible Schedule
• Generous paid time off and paid holidays
• Stable full-time position in a supportive mental health practice
• Opportunity to be part of a team making a difference in the community

Responsibilities

• Oversee and coordinate daily front office operations, ensuring a professional, organized, and welcoming environment for clients and staff
• Serve as the primary point of contact for clients, managing phone calls, inquiries, and front desk communications
• Schedule and coordinate client appointments while maintaining accurate provider calendars
• Manage patient intake and onboarding, including completion and organization of required documentation
• Conduct insurance verification and benefits checks prior to appointments
• Oversee accounts receivable, including invoicing, payment processing, and follow-up on outstanding balances
• Manage accounts payable and coordinate payment of office expenses and vendor invoices
• Assist with payroll processing and administrative support for clinical and administrative staff
• Maintain accurate records and confidential client information in compliance with privacy regulations
• Support clinicians and leadership with administrative coordination and office management tasks to ensure smooth daily operations

Qualifications

• Previous experience in office administration, front desk coordination, or office management
• Experience in a medical, behavioral health, or healthcare office preferred
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and customer service skills in person and over the phone
• Ability to handle confidential information with professionalism and discretion
• Familiarity with insurance verification, billing processes, or medical office procedures preferred
• Experience with scheduling systems, electronic health records (EHR), or practice management software is a plus
• Basic knowledge of accounts receivable, accounts payable, or payroll support preferred
• Proficiency with Microsoft Office, email, and general office technology
• Reliable, professional, and able to work independently in a fast-paced office environment
• Ability to maintain a calm, organized, and compassionate environment for clients seeking mental health services.

We are looking forward to hearing from you.