What are the responsibilities and job description for the Customer Service Representative (CSR) Remote position at Mind Friend?
Linkedin: https://www.linkedin.com/company/mindfriend
Location: 100% Remote
Job Type: Full-time / Part-time
About Mind Friend
At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.
Requirements
What You'll Do
5 days training provided
🏠 Remote Setup Requirements
Location: 100% Remote
Job Type: Full-time / Part-time
About Mind Friend
At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.
Requirements
What You'll Do
- The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
- Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
- Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
- AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
- Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
- The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
- Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
- Clear Communicator: Your writing is professional, warm, and free of typos
5 days training provided
🏠 Remote Setup Requirements
- A quiet, dedicated workspace
- High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
- Comfortable using video for team syncs and occasional customer "guided setups."
- 100% Remote: Work from wherever you're most productive
- Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
- Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
Salary : $38,000 - $78,000