What are the responsibilities and job description for the Front Office Coordinator position at Min S. Ahn, MD, PC?
Job Overview
Our Front Office Coordinator position is a unique opportunity for a polished, organized, and service-oriented professional who takes pride in creating an exceptional first impression. This role is ideal for someone who excels in a patient-facing environment, values professionalism, and enjoys being an integral part of a high-performing medical team.
As the first point of contact for our patients, the Front Office Coordinator plays a critical role in setting the tone for the entire patient experience. From the moment a patient calls or enters the practice, this individual ensures that every interaction is welcoming, attentive, and reflective of the high standards of our facial plastic surgery and aesthetic practice.
POSITION OVERVIEW
The Front Office Coordinator maintains a positive, calm, and professional environment at both the Reception and Check-Out desks. This role requires strong interpersonal skills, attention to detail, and the ability to multitask gracefully in a fast-paced, high-touch setting. The Front Office Coordinator also provides exemplary telephone service, addressing patient inquiries with confidence, discretion, and compassion.
Beyond patient-facing responsibilities, this position is essential to the smooth daily operation of the practice. The Front Office Coordinator manages appointment scheduling, patient flow, and financial transactions while maintaining accuracy, efficiency, and confidentiality.
KEY RESPONSIBILITIES
- Greet patients warmly and professionally upon arrival, ensuring a welcoming and comfortable environment
- Provide exceptional customer service at reception and check-out, anticipating patient needs and concerns
- Answer incoming phone calls promptly and professionally; address questions, schedule appointments, and route calls appropriately
- Schedule, confirm, and manage patient appointments with accuracy and attention to provider schedules
- Collect and process payments, review charges, and ensure accurate checkout procedures
- Maintain patient records and demographic information with discretion and confidentiality
- Coordinate with clinical staff to support smooth patient flow and timely service
- Maintain a polished, organized front office and reception area
- Uphold patient privacy and HIPAA compliance at all times
WHAT WE’RE LOOKING FOR
- Exceptional interpersonal and communication skills, both in person and over the phone
- A polished, professional presentation and demeanor
- Strong organizational skills and attention to detail
- Ability to multitask effectively in a fast-paced environment
- Comfort handling financial transactions and sensitive patient information
- A calm, compassionate, and patient-focused mindset
- Hours of the position are Monday through Friday from 8:00am – 5:00pm. Flexibility for additional hours and coverage occasionally needed.
WHY JOIN OUR PRACTICE
- Be part of a respected, physician-led facial plastic surgery practice
- Work in a refined, patient-centered environment with high standards of service
- Collaborate with a supportive, close-knit team
- Develop valuable skills in medical office operations and patient relations
- Play a meaningful role in delivering an exceptional patient experience
Our Front Office Coordinators are essential ambassadors of our practice. If you are professional, organized, and passionate about delivering outstanding service, we would love to hear from you.
Pay: From $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $23