What are the responsibilities and job description for the SMB Renewal Account Manager position at Mimecast North America, Inc.?
At Mimecast, we're redefining cybersecurity and leading the charge in human risk management. We protect businesses from evolving threats, and you'll be at the forefront. Every customer you bring on board builds something bigger - for them, for us, for our communities, and for your career. Simply put - when we grow, you grow.
We set you up to win. Top-tier enablement, smart coaching, and real insights mean you'll smash quotas, not just hit them. You get the tools and knowledge to sell with confidence, turning complex sales cycles into closed deals.
Your career path? It's yours to shape. Compelling commission, clear progression, and chances to lead, specialize, or pivot - you decide what's next. Here, success isn't just about the deals you close. It's about your progress, your influence, your impact. Ready to push boundaries and accelerate your career? Let's make it happen.
Mimecast is looking for a driven SMB Renewals Account Manager to own the renewal outcomes for a high-volume book of small and mid-sized business customers. This is a fast-paced, metrics-driven role for someone who thrives on managing a large portfolio efficiently - spotting risk early, moving deals through the pipeline quickly, and finding smart, low-friction ways to grow revenue along the way. You'll be the primary point of contact for renewal, retention, and expansion conversations across your book, working at speed without losing the relationship-first mindset that keeps customers coming back.
- Own the end-to-end renewal process for a high-volume portfolio of SMB accounts, hitting on-time renewal and retention targets month over month.
- Run a disciplined, data-driven pipeline - prioritizing accounts by risk, value, and renewal date to make sure nothing slips through the cracks.
- Spot and act on expansion opportunities (seat growth, add-on products, tier upgrades) as a natural extension of the renewal conversation.
- Handle pricing and contract renewal conversations directly with customers, including standard uplifts and term changes.
- Partner with Customer Success and Support to flag churn risk early and coordinate save plays before a renewal is in jeopardy.
- Work with channel and reseller partners on renewal execution where accounts are managed through partners.
- Keep CRM and forecast data accurate and current - your pipeline hygiene is what leadership relies on for forecasting.
- Use customer usage and engagement data to inform outreach timing and renewal strategy at scale.
- A track record of hitting renewal, retention, or quota targets in a high-volume, transactional sales or account management environment.
- Comfort managing dozens of accounts simultaneously without losing sight of the details that matter.
- Confidence having pricing and negotiation conversations, even under time pressure.
- Sharp communication skills - clear, efficient, and persuasive, whether it's a quick call or a written renewal proposal.
- Working knowledge of CRM and forecasting tools (Salesforce or similar) and general comfort with Excel/reporting.
- A proactive, self-starter mentality - you don't wait to be told an account is at risk, you already know.
- Prior experience in SaaS renewals, inside sales, or customer success.
- Familiarity with email security, cybersecurity, or IT/SaaS products.
- Experience working with channel partners or resellers.
The US OTE range for this position is $72,000-$108,000 benefits. This reflects the minimum and maximum target for new hire on-target earnings for this position. This position may also be eligible for other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.
Belonging at Mimecast
Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.
We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.
If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Mimecast is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law