What are the responsibilities and job description for the Production Supervisor - Service Operations position at Milwaukee Tool?
Job Description
The Production Supervisor is responsible for guiding day to day activities of repair technicians in one of Milwaukee’s main Service hubs. In conjunction with other Supervisors and Managers, this position builds the culture and maintains the teams that will achieve the plant’s productivity, quality, and safety goals.
This leadership role’s primary function is to enhance daily performance through direct supervision of work methods. It ensures proper staffing, equipment, and processes are in place and being followed in each work cell and function. It also supports and coaches the production team throughout the day, demonstrating Milwaukee’s culture in all activities, interactions, and relationships.
Duties And Responsibilities
Supervision / Leadership
The Production Supervisor is responsible for guiding day to day activities of repair technicians in one of Milwaukee’s main Service hubs. In conjunction with other Supervisors and Managers, this position builds the culture and maintains the teams that will achieve the plant’s productivity, quality, and safety goals.
This leadership role’s primary function is to enhance daily performance through direct supervision of work methods. It ensures proper staffing, equipment, and processes are in place and being followed in each work cell and function. It also supports and coaches the production team throughout the day, demonstrating Milwaukee’s culture in all activities, interactions, and relationships.
Duties And Responsibilities
Supervision / Leadership
- Lead and coordinate teams in repair & reconditioning areas to meet production goals as well as quality, safety, cost, inventory, and team objectives.
- Provide technical support for repair technicians, including direct support and/or engaging engineering when needed.
- Perform all related supervisory and human resource functions such as work assignments, attendance documentations, incident reports, performance evaluations, and counseling.
- Train, develop, motivate, counsel and assist team members in work instructions, production standards, and the balanced flow of work and problem resolution.
- Assist in hiring and onboarding – assessing talent, interviewing, onboarding, and assimilating new employees as they transition from training onto the plant floor.
- Ensure all fixtures, tools, and safety equipment are operable and being used as designed, and work instructions are being followed. Urgently correct or escalate as required, including engagement with engineering, training, leadership, etc.
- Assign work and special projects to team members to develop work experience and flexibility.
- Monitor and audit daily production reports. Resolve potential errors.
- Monitor and review budget and forecast and factor into daily staffing and production decisions.
- Enbody servant-leadership, ensuring team members have the tool & supplies they need and expediting when required.
- Act as backup for all team members, including department Manager.
- Facilitate team meetings and communications.
- Contribute to team success by performing related tasks as needed to assist in overall department goals.
- Maintain a safe, clean, organized, and visually appealing plant.
- Build self-sustaining safety and 5S cultures. Ensure team members are following all safety and 5S standards.
- Lead, support, and encourage participation in safety, 5S, and culture teams, and celebrate their roles in the plant.
- Audit near misses, safety incidents, and related processes to determine root causes and implement necessary corrections.
- Monitor team data feeds, reports, metrics, and KPIs to ensure daily performance as well as identify gaps and opportunities.
- Work with production teams, engineering, and other supporting functions to determine root causes and implement corrective actions.
- Lead and support kaizen, root cause, value stream mapping, process audits, and other continuous improvement activities. Collaborate with other groups where those activities intersect with your teams.
- Undergraduate degree in Operations Management, Engineering, Business Administration, or Industrial Technology or related area, or equivalent experience.
- At least 5 years experience in a production environment; Experience in electrical/mechanical service or repair operations is highly preferred.
- At least 5 years leading teams in a production environment; Leadership in electrical/mechanical service or repair operations is highly preferred.
- Demonstrated success leading fast paced, detail oriented, high mix environments.
- Experience with enterprise-grade ERP and production control software and systems; Expertise with Oracle, OnePoint is highly desired.
- Demonstrated experience with and use of production metrics, KPI’s and other reports.
- Competency with Microsoft Office suite, including Excel, Work, Outlook, PowerPoint, and Teams
- Excellent communication skills, both written and verbal, are required.