What are the responsibilities and job description for the Administrative Service Coordinator position at Milwaukee Plumbing & Piping, Inc.?
Join Our Team!
We are a growing plumbing company looking for a highly organized, customer-focused Administrative & Service Coordinator to be the central point of contact for our office and field operations. If you thrive in a fast-paced environment, enjoy helping customers, and excel at multitasking, we'd love to hear from you.
About the Role
As our Administrative & Service Coordinator, you'll play a vital role in ensuring our daily operations run smoothly. You'll coordinate service appointments, communicate with customers and technicians, and help deliver an exceptional customer experience.
Key Responsibilities
- Answer incoming phone calls and respond to customer inquiries professionally.
- Schedule and dispatch service technicians efficiently.
- Coordinate emergency service calls and adjust schedules as needed.
- Prepare work orders, invoices, and service documentation.
- Maintain customer records and job files.
- Communicate with technicians regarding schedules, parts, and job updates.
- Order office supplies and assist with inventory coordination.
- Process payments and assist with accounts receivable/payable as needed.
- Collections
- Pull permits with multiple municipalities
- Follow up with customers to ensure satisfaction and resolve concerns.
- Support the management team with administrative tasks and reporting.
Qualifications
- Previous administrative, customer service, or service coordination experience preferred.
- Experience in the plumbing, is an asset.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to multitask and remain calm under pressure.
- Proficient with Microsoft Office and computer software.
- Experience with scheduling or dispatch software is a plus.
- Experience with QuickBooks a plus.
- Positive attitude with a strong commitment to customer service.
What We Offer
- Competitive pay based on experience.
- Full-time, stable employment.
- Opportunities for professional growth and advancement.
- Supportive and team-oriented work environment.
Why Join Us?
We're proud of the reputation we've built for quality workmanship and outstanding customer service. Every member of our team plays an important role in our success, and we're looking for someone who enjoys making a difference every day.
Apply Today!
If you're organized, dependable, and passionate about providing exceptional customer service, we'd love to meet you. Submit your resume and a brief cover letter to be considered for this exciting opportunity.
Pay: $20.00 - $28.00 per hour
Work Location: In person
Salary : $20 - $28