Security Dispatcher

JOB SUMMARY: This position utilizes the CAD/AVL system to coordinate and maintain communications with Operators, Route Supervisors and Transit Security Officers in order to ensure safe, efficient and on time transit services. The Security Dispatcher monitors and manages security incidents working to resolve these incidents in a timely responsible manner with law enforcement principals applied. ESSENTIAL FUNCTIONS: Manage security calls once handed off by a Dispatcher to ensure consistent, high-quality response to security incidents during peak travel times. Assess the security incident based on information given by callers, dispatchers, Route Supervisors, Transit Security Officers and through video surveillance. Coordinate and assign Transit Security Officers to security details and monitor their activity to ensure a timely response and to maximize their security presence.   Dispatch appropriate assistance to the incident, such as Route Supervisors, Transit Security Officers, law enforcement, and EMS. Provide assistance and direction to Bus Operators and callers in regard to Operator or passenger security incidents. Manage and report serious security incidents or events as soon as possible to the proper Department heads and others as needed. Assist the Supervisor of Dispatch Operations, Manager of Safety and Security, Dispatchers, and outside agencies to resolve security incidents and to provide support to the riding public. Oversee and manage Transit Security Officers as needed. Monitor building, bus shelter and bus surveillance cameras. Download and send videos to law enforcement agencies as needed. Complete Officer Security Reports as needed. Liaise with law enforcement to assist in apprehension of suspects. Collaborate with the Manager of Safety and Security and Supervisor of Dispatch to identify trends as well as suspects and how to best deploy resources to accomplish desired results. Aid in the review and classification of security incidents. Perform other duties as assigned.   QUALIFICATIONS: Five years’ experience as a certified law enforcement officer and/or dispatcher, Military Police, Transit Security Officer Supervisor, or a public safety role required. Previous experience dispatching in a law enforcement, public safety, or transit agency environment preferred. Associate’s Degree in Criminal Justice, Police Science, or a related field is preferred.   KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of MCTS operations and policies preferred. Knowledge of the criminal justice system, local, state, and federal laws. Knowledge of law enforcement policies and procedures. Skilled in computer operations and spreadsheet, word processing, communications, video surveillance and related software. Ability to manage conflict and balance competing interests from multiple stakeholders. Ability to multitask and simultaneously monitor multiple situations. Ability to remain calm and work under pressure. Ability to develop and execute company strategies to attain outcomes for set goals. Ability to develop and maintain effective and appropriate working relationships. Ability to communicate effectively, both verbally and in writing. Ability to work independently. Ability to be able to assess security incidents in real time and make appropriate decisions to resolve incidents with the stated goal of keeping the operator safe as well as bringing any suspects to justice. Ability to gather information to aid in the location, identification, apprehension and prosecution of perpetrators. Must be able to explain situations, answer queries and assist internal and external contacts. Ability to build trust with employees, stakeholders and outside agencies. Ability to demonstrate a strong level of discretion, urgency and professionalism. Ability to pass a pre-employment drug screen.   PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS: Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant environmental conditions or hazards. Physical requirements are those described as sedentary work, which includes exerting ten (10) pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, push, pull or otherwise move objects, including the human body.