Site Security Patrol

Job Title:             Site Security Patrol

Class:                    Full-Time

Reports to:         Security Manager                        

The Milwaukee Bucks are looking for talented people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.

It all begins with outstanding talent, It all begins with YOU! #FearTheDeer 

What We Offer:

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources.
• Pet Insurance  
• 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program - Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Qualified Parking and Phone Allowance

Summary:

The ideal candidate will perform security patrols of the perimeter of the Arena including plazas/parking lots/parking garage on foot, provide basic security coverage ensuring that adequate protection is provided for the safety and assets of guests, employees, and the company; serve as a reassurance to parking users that their safety is a priority for management; project a positive image to Arena guests & employees and exhibit an outgoing, friendly, customer focused personality at all times.

Responsibilities

• Patrol parking areas on foot to prevent vehicle damage or property theft; routinely patrol and survey the parking structure, the plaza areas and special parking zones that surround the Arena before, during and after special events; assess for problems and safety conditions; provide visible deterrent to criminal or other unwanted activity.
• Use hand signals and/or flashlights to direct incoming customers to authorized parking areas; facilitate the flow of traffic into and out of parking areas; control traffic at entrances and exits as needed.
• Lift, position and remove barricades to open or close parking areas and prevent parking in unauthorized areas; assist in set up and relocation of portable fencing, traffic cones and portable signs in different locations around Arena property to create efficient entry and exit points.
• Monitor and spot check vehicles parked in facility garage and parking zones to ensure that all parking regulations and safety concerns are met and maintained.
• Use two-way radio to communicate effectively with Arena Operation Operator, Valet staff, and other Guest Services staff to ensure that guests’ needs are met.
• Maintain a positive customer service attitude; greet and be interactive with guests and employees; provide information and customer service assistance.
• Assist guests in locating their vehicles; provide guests and employees the option to use an escort to and from a parking area.
• Maintain a high level of situational awareness and be attentive to surroundings to provide the best security possible.
• Use radio communication to report any emergencies or service required.
• Inspect garage regularly for safety, cleanliness, and maintenance; clean up trash and other debris around open lot and parking garage as needed; report any concerns to Lead AOO.
• Consult with Supervisor on any situation involving exception to policies or procedures.
• Assists with surveillance and/or investigations as required and assigned.
• Attend pre-event and other staff meetings and training sessions; perform other duties as assigned.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent
• 6-12 months of experience working security in a parking lot or garage
• Excellent observational skills
• Previous experience operating a two-way radio, flashlights, and directing/controlling traffic
• Ability to understand and follow verbal and written instructions, policies, and procedures
• Ability to talk to others to convey information effectively; ability to communicate professionally and effectively with all types of people
• Ability to speak, read, and comprehend the English language
• Skill in active listening
• Demonstrate a sense of urgency and timeliness
• Excellent team building, customer service, and interpersonal communications skills
• Prior experience in a customer care environment is a plus!
• Ability to handle emergency situations calmly
• Ability to work in a team environment
• Ability to stand for long periods of time
• Willing and able to work efficiently in all forms of weather (wind, heat, cold, rain, snow)
• Must maintain a neat, clean, and well-groomed appearance at all times
• Must be able to effectively communicate in English
• Must be able to work a flexible schedule on 2nd and 3rd shift including nights, weekends, and holidays
• Resolve unforeseen job-related issues without assistance

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.

The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. 

We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team.  We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.