What are the responsibilities and job description for the Client Service Representative position at Milwaukee Area Domestic Animal Control Commission...?
Responsibilities
Client Service Representatives are responsible for: Providing courteous professional customer service to clients via telephone and at the shelter, accurately receive information regarding the pick-up of stray, seized or abandoned animals; dispatch information regarding the pick-up of an animal in a timely manner to officers in the field; accurately complete lost and found animal reports; assist clients at the shelter and/or via telephone in the recovery of their lost pet; perform general filing as needed; prepare letters of notification to known pet owners of animals impounded at the shelter; maintain animal bite case logbook; trace owner information via tags, microchip, etc.; prepare all necessary paperwork for the redemption of an animal; work with local veterinarian clinics, police, sheriff, health departments, City and Village Treasurer’s offices; provide accurate data entry; collect all appropriate fees pertaining to the redemption of an animal; prepare and maintain all licensing records; assist clients in the use of live animal trap; provide general guidance and advice; provide minimal animal handling.
Qualifications
Candidates for the position of Client Service Representative must meet the following minimum requirements: Bilingual (Spanish) a plus; possess high school diploma or equivalent; excellent organizational skills and a strong initiative; ability to accurately complete all document activities; a thorough understanding and dedication to the philosophies of animal welfare; must be able to lift a minimum weight of 40-50 pounds safely; possess the computer skills to perform data entry to maintain and update computerized records; ability to provide courteous professional customer service via telephone and at shelter; ability to work a varied schedule including nights, weekends, holidays and overtime. May consider Part-Time to work days over weekends, Fridays, Saturdays, Sundays and Mondays.
Salary & Benefits
Salary for this position will be discussed at time of interview. Full time benefits include a comprehensive benefits package including, health care, vacation and paid holidays, and sick leave earned on an accrued basis.
Application Process
Apply in person or email resume jobs@madacc.org .
Client Service Representatives are responsible for: Providing courteous professional customer service to clients via telephone and at the shelter, accurately receive information regarding the pick-up of stray, seized or abandoned animals; dispatch information regarding the pick-up of an animal in a timely manner to officers in the field; accurately complete lost and found animal reports; assist clients at the shelter and/or via telephone in the recovery of their lost pet; perform general filing as needed; prepare letters of notification to known pet owners of animals impounded at the shelter; maintain animal bite case logbook; trace owner information via tags, microchip, etc.; prepare all necessary paperwork for the redemption of an animal; work with local veterinarian clinics, police, sheriff, health departments, City and Village Treasurer’s offices; provide accurate data entry; collect all appropriate fees pertaining to the redemption of an animal; prepare and maintain all licensing records; assist clients in the use of live animal trap; provide general guidance and advice; provide minimal animal handling.
Qualifications
Candidates for the position of Client Service Representative must meet the following minimum requirements: Bilingual (Spanish) a plus; possess high school diploma or equivalent; excellent organizational skills and a strong initiative; ability to accurately complete all document activities; a thorough understanding and dedication to the philosophies of animal welfare; must be able to lift a minimum weight of 40-50 pounds safely; possess the computer skills to perform data entry to maintain and update computerized records; ability to provide courteous professional customer service via telephone and at shelter; ability to work a varied schedule including nights, weekends, holidays and overtime. May consider Part-Time to work days over weekends, Fridays, Saturdays, Sundays and Mondays.
Salary & Benefits
Salary for this position will be discussed at time of interview. Full time benefits include a comprehensive benefits package including, health care, vacation and paid holidays, and sick leave earned on an accrued basis.
Application Process
Apply in person or email resume jobs@madacc.org .