What are the responsibilities and job description for the Customer Service Representative position at Milliner Talent Solutions?
Customer Service Representative
Position Overview
Our Northside Indianapolis client is seeking a Customer Service Representative to serve as a key point of contact for incoming customer inquiries related to account services, policies, and general support. This role is responsible for delivering a high-quality customer experience while efficiently resolving requests, documenting activity, and supporting internal operations.
This is a fast-paced, high-volume environment where attention to detail, communication skills, and the ability to think on your feet are critical.
Key Responsibilities
- Handle incoming calls from customers, clients, and partners, ensuring a professional and positive experience
- Verify caller information and maintain confidentiality of sensitive data
- Assess customer needs and determine appropriate actions to resolve inquiries
- Provide accurate information regarding accounts, services, and processes
- Distribute forms, documentation, or follow-up materials as needed
- Complete administrative tasks such as processing requests, updating records, and handling follow-ups
- Document all customer interactions clearly and accurately within internal systems
- Meet performance expectations including call quality, response time, and productivity metrics
- Escalate complex issues when appropriate to ensure proper resolution
- Collaborate with internal teams to support customer needs and overall operations
- Assist with special projects and additional tasks during lower call volume periods
Qualifications
- Associate’s degree or equivalent experience preferred
- 1 year of customer service experience, preferably in a high-volume or call center environment
- Strong communication and interpersonal skills, with the ability to handle challenging conversations
- Highly organized with strong attention to detail and ability to multitask
- Problem-solving mindset with the ability to think quickly and adapt
- Basic math aptitude and comfort working with numerical information
- Proficient with Microsoft Office and general computer systems (CRM experience a plus)
- Team-oriented with a willingness to support broader business needs
Milliner Talent Solutions is an Indianapolis-based staffing partner specializing in Accounting, Finance, HR, Administrative, and Customer Service talent. We take a relationship-driven approach to connecting great people with great companies, focusing not just on skillsets, but on long-term fit. Our goal is simple: align talent with opportunity in a way that benefits both the individual and the organization.
Salary : $21