Store Audit Project Manager

POSITION SUMMARY: The Store Audit Project Manager is responsible for conducting and managing regular in-store audits to ensure all point-of-sale (POS) and structural/navigational signage is current, accurate and in good condition. This role serves as the primary liaison between Miller Zell and the client for all audit-related activity, translating findings into actionable insights and maintaining transparent reporting through a client-facing dashboard. The associate works closely with the POS team, client partners and internal stakeholders to ensure brand standards are upheld at the store level. Skills required for this role include exceptional attention to detail, strong communication and client relationship skills, independent field judgment and the ability to manage multiple priorities across simultaneous locations.

POSITION RESPONSIBILITIES:

Conduct weekly in-store audits of POS materials and structural/navigational signage across assigned locations to assess accuracy, condition and brand compliance

• Document audit findings with detailed written notes and photographic or visual evidence for each store visit

• Identify signage requiring repair, replacement or updating and prioritize remediation based on client needs and budget

• Collaborate with the client to review audit findings, discuss signage replacement needs and determine budget requirements for corrective action

• Maintain and update a client-facing weekly reporting dashboard with accurate, timely and actionable audit data

• Coordinate with the internal POS team to facilitate signage updates, replacements and production orders

• Conduct pre-event store audits around client major meeting locations, flagging any materials needing immediate attention or replacement prior to the meeting

• Develop and maintain strong client relationships, serving as a trusted, responsive point of contact for all store condition and signage concerns

• Partner with senior account managers and directors to align audit priorities with broader account strategy

• Maintain thorough records of all audit activity, corrective actions taken and budget expenditures

• Assist in coordinating logistics for signage replacement and installation as needed, working with vendors and Miller Zell logistics teams

• Seek out developmental opportunities and actively participate in internal training initiatives

• Punctuality and regular attendance are required on the job

• Regular travel to local store locations is required; some regional travel may be required during major client meeting periods

MEASURES OF EFFECTIVENESS:

• As observed by the manager and others.
• Review of documentation.
• Project outcomes and results are delivered in a cost effective, high quality, competent, and efficient manner as determined by internal and external processes.
• Conduct and interpersonal relationships contribute positively to the delivery of projects and services, and to orderly operation of the department and the organization.
• Skills are maintained and enhanced through meetings with interdisciplinary team members, participation in planning activities, and attendance at in-service and continuing education programs.

POSITION REQUIREMENTS/QUALIFICATIONS:

Education: Bachelor's degree preferred

Experience: Minimum two to three years of experience in project management, retail operations, field auditing or a related role. Prior experience with retail signage, point-of-sale materials or visual merchandising is strongly preferred.

Special Skills/Qualifications: Strong organizational and communication skills; proficiency in reporting tools or dashboard platforms; ability to work independently in the field; keen attention to visual standards, branding and signage quality; ability to manage multiple store visits and reporting deadlines simultaneously; strong client management and relationship-building skills.

PHYSICAL DEMANDS: SEDENTARY WORK: Lifting 20 lbs. maximum and occasionally lifting and/or carrying articles.

PHYSICAL REQUIREMENTS:  Must be able to lift and/or push up to 30 pounds with mechanical assistance.  This position requires stooping, kneeling, bending, manual dexterity, repetitive hand and arm coordination, finger dexterity, vision acuity both far and near with depth perception.  The incumbent will sit 75% of the time and stand/walk 25% of the time.