Wheelchair Technician

As a Wheelchair Technician at Miller's Rental and Sales, you will play a pivotal role in restoring mobility and independence for clients with complex medical needs. This position combines mechanical expertise, compassionate service, and field-based problem-solving to support individuals relying on Complex Rehab Technology (CRT). You will perform diagnostics, repairs, and custom fittings for a wide range of wheelchairs and other mobility equipment, both in-shop and in clients' homes.

This position requires a self-motivated individual who can work independently, as most of the role involves traveling in a Miller’s Van to clients’ homes and facilities for deliveries and repairs. At the same time, collaboration is key—you’ll coordinate closely with our office customer service team and occasionally partner with fellow technicians for idea sharing and two-person complex jobs.

Core Responsibilities

· Client Interface: Serve as a front-line representative of Miller's, demonstrating empathy, professionalism, and technical expertise while interacting with clients, families, therapists, physicians, and care teams.

· Diagnosis and Repair: Independently diagnose and troubleshoot mechanical and electrical issues across CRT devices including power/manual wheelchairs, scooters, gait trainers, bath chairs, and standers.

· Parts and Installation: Accurately identify and install replacement parts, ensuring compliance with manufacturer specifications and safety standards.

· Service and Documentation: Complete detailed work orders, coordinate with manufacturers for parts and quotes, and maintain accurate service records.

· Deliveries and Instruction: Deliver and set up new equipment, providing clear instruction on safe usage and routine maintenance to clients and caregivers.

· Equipment Adjustment: Collaborate with other Miller’s staff members and clients’ therapists to adjust and customize equipment for optimal fit and function.

· On-Road Service: Manage daily service routes efficiently, performing in-home diagnostics and repairs with professionalism and care.

· Shop Maintenance: Maintain a clean, organized, and safe work environment, including upkeep of company vehicle and tools.

Required Skills and Qualifications

· Education: High school diploma or GED equivalent.

· Experience: Minimum two years in mechanical/electronic repair. Prior experience with CRT or durable medical equipment is preferred, though not required.

· Technical Aptitude: Proficiency with hand/power tools and strong troubleshooting skills in mechanical and electrical systems.

· Customer Service: Excellent interpersonal skills with the ability to explain technical concepts to non-technical audiences.

· Problem-Solving: Ability to assess situations and make sound decisions independently.

· Organizational Skills: Detail-oriented with strong time management and documentation abilities.

· Driving: Valid Ohio Driver's License and clean driving record.

Working Environment

· Combination of in-shop and field service work.

· Physical demands include lifting and maneuvering equipment up to 75 pounds (heavier with assistance).

· Service locations include homes, long-term care facilities, and hospitals.

Why Join Miller's?

· We were honored by The Plain Dealer as one of 2025 Top Workplaces in NE Ohio – the fourth year in a row so honored.

· Family-Owned: Join a third-generation company with a legacy of excellence and compassion.

· Community Impact: Make a meaningful difference in clients' lives helping them achieve mobility, freedom, and independence.

· Professional Growth: Access ongoing training and certification pathways including AMRG and RESNA ATP programs.

· Comprehensive Benefits: Competitive compensation, healthcare, retirement plans, and career advancement opportunities.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tools provided
• Vision insurance

Work Location: In person

Salary : $19