What are the responsibilities and job description for the Content Management Analyst position at MillenniumSoft Inc?
Position : Content Management Analyst
Location : San Antonio, TX
Duration : 7 Month
Total Hours/week : 40.00
Client: Medical Device Company
Job Category: Professional Services Group
Level of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Job Description
Location : San Antonio, TX
Duration : 7 Month
Total Hours/week : 40.00
Client: Medical Device Company
Job Category: Professional Services Group
Level of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens or GC Holders Only)
Job Description
- This position is accountable for managing Becton Dickinson’s Human Resources (HR) knowledge management portal and case management tool content and capabilities (a.k.a. HROne).
- These tools serve as the voice for all aspects of the HR organization’s internal online presence and this position ensures that they are complete comprehensive, current and user-friendly.
- Bachelor’s degree
- Minimum of 1 year of experience managing content and production for high traffic websites/portal.
- Proven record of deploying online content that reflects audience segmentation.
- Strong expertise in content governance, to include policies, practices, procedures and decision forums
- Excellent organization and analytical skills with the ability to manage multiple projects in a fast-paced, deadline driven environment at the same time being able to adjust easily to changing priorities and demands
- Effective communication, interpersonal, influence, persuasion and savvy skills with demonstrated ability to problem solve, build consensus and work cooperatively and effectively to drive for results with all levels of associates within and across departments and regions and with vendors
- Detail oriented, analytical, and logical with a process and systems orientation including understanding, and successful use, of analytics tools and other metrics
- Customer centric/oriented able to develop creative solutions for audience needs
- Ability to independently initiate, manage, execute and report on tasks
- Knowledge of metadata management and data discovery, to include standards and implementation profiles promoting interoperability, service enabling and compliance
- Knowledge management certification, knowledge of ServiceNow solutions, and/or bi lingual are not required but preferred
- Create, oversee and enforce the system’s global governance processes to include content management, posting and archiving.
- Work with global, regional and local HR associates from Centers of Excellence, businesses, functions, regions and operations as well as representatives from other functions in the company to ensure portal content is complete, comprehensive, user-friendly, branded and organized
- Ensure the information that associates want and need to know is located on the portal.
- This includes working with content owners to get content created and added to the site.
- Ensure new/modified content is properly edited, proofread and/or translated.
- Ensures information on the portal is easy to understand and use by associates at all levels by looking at it from their perspective and conducting focus groups/surveys.
- Identify and implement the most effective method to convey the information (videos, links, checklists, user guides, desktop procedures, calendars, polls, banners, etc.)
- Maintain a consistent look and feel throughout the portal and ensure compliance with client identity requirements.
- This includes templates, graphic design/images, banners and layouts are consistent.
- Ensure portal content is structured in a way that information can be easily navigated and found by users of all levels.
- Ensure internal and external links are maintained.
- Ensure portal is based on user type and location including language translation work closely with the technical team to identify and fix site problems that arise and to stay abreast of, select, implement and apply system/feature upgrades and enhancements
- Optimize and analyze portal and case management utilization and success using new technologies and tools.
- Suggest and consider enhancements based on customer and HR feedback as well as portal and case management analysis
- Track, report, analyze and respond to metrics that measure reach and effectiveness and identify opportunities for improvement.