What are the responsibilities and job description for the Service Portfolio Analyst - Urgent Need position at MillenniumSoft Inc?
Position : Service Portfolio Analyst
Location : San Diego, CA
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Finance/Accounting
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)
Note
hour/shift: M-F; 7:00am - 3:30pm or 8:00am - 4:30pm
Pay Rate: $25 - 40/hr
Job Description
Location : San Diego, CA
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Finance/Accounting
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)
Note
hour/shift: M-F; 7:00am - 3:30pm or 8:00am - 4:30pm
Pay Rate: $25 - 40/hr
Job Description
- The Service & Support Analyst is responsible for evaluating and responding to customer contract redlines related to service terms, SLAs, warranties, and support obligations.
- This role partners closely with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft clear, timely responses that protect the company while meeting customer requirements or requests.
- The analyst maintains redline response repository and ensures alignment with policy, regulatory standards and ability to operationalize requests.
- Success in this role requires strong contract literacy, attention to detail, and the ability to communicate complex service provisions in a customer-friendly, solution-oriented manner.
- In addition, the analyst will work closely with Sales, Technical and Field Service, Contracts and Quoting to review the customer’s products to determine eligibility to renew contracts with a new support agreement.
- The analyst would be responsible for reviewing product eligibility across multiple client solutions by reviewing review versions, configurations, and product life cycle status.
- The analyst will validate serials/SKUs, assess compatibility with service delivery capabilities, identify gaps (e.g., end-of-support units, third‑party devices, or non-standard configurations), and recommend any available remediation paths such as upgrades, substitutions, time and material or tailored support exceptions.
- The analyst will provide final review in a clear output for accurate quoting, entitlement setup, and ongoing service execution. Strong cross-functional collaboration, analytical skills, and a pragmatic approach to risk management are essential.
- Bachelor’s degree required
- Minimum 2 years’ experience with commercial contracting or other service and support relevant experience
- A strong focus on detail and accuracy of work
- Ability to prioritize multiple tasks efficiently
- Excellent organizational, written, communication, and interpersonal skills
- Individual must be comfortable in a fast-paced environment; be a team player and results oriented
- Proficient in Excel, SAP, Salesforce and Power BI
- Organizational Agility
- Process Effectiveness/Continuous Improvement
- Accountability and Empowerment
- Analytical and Problem-Solving Orientation
- Strategic Partnership and Customer Support
- Maintains high standards of professionalism and integrity
Salary : $25 - $40