What are the responsibilities and job description for the Customer Service Representative/Call Center position at MillenniumSoft Inc?
Position : Customer Service Representative/Call Center
Location : Tempe, AZ
Duration : 6 Months Contract
1st Shift (M-F)
Essential Job Functions
Location : Tempe, AZ
Duration : 6 Months Contract
1st Shift (M-F)
Essential Job Functions
- Answer incoming customer inquiries by phone and email
- Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes
- Determines requirements by working with customers
- Utilize a customer relationship application and /or database to record activities and research product information
- Provide support and assistance to the outside sales force
- Handle requests for returned product
- Work with other teams cross-functionally to resolve customer and sales force issues
- Respond to inquiries by clarifying desired information; research, locate, and provide information
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- Update job knowledge by participating in educational opportunities
- Enhance client reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Works with customers to resolve issues and insure that escalations are quickly and effectively handled
- Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives
- Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking
- Ability to be flexible in work schedule, including a willingness to work overtime as needed
- Must be able to work shifts ranging from 5:00am – 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate
- Positive and Professional attitude
- High School Diploma
- One (1) or more years customer service experience desired, one year Call Center experience a plus