What are the responsibilities and job description for the Customer Contract Administrator - Onsite position at MillenniumSoft Inc?
Position : Customer Contract Administrator
Location : Tempe, AZ
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Professional
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT
Shift: 8:00 - 4:00pm - Pacific - M to F
Qualifications
Job Description:
Location : Tempe, AZ
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Professional
Level of Experience : Entry Level
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT
Shift: 8:00 - 4:00pm - Pacific - M to F
Qualifications
Job Description:
- Bachelor’s degree (BA/BS) or equivalent professional experience (required).
- 1-3 years of experience in commercial contract operations or related fields.
- Strong Excel skills, including the ability to manipulate large datasets and extract insights. Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.
- Familiarity with ERP systems including SAP, Vistex, and JDE (preferred).
- Reporting to the Manager of Contract Operations, the Analyst is responsible for supporting client price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. This includes a broad range of agreement types such as custom, courtesy, self-distributor, and non-GPO contracts.
- The Analyst will oversee commercial consumable sales contracts across all U.S. business segments, ensuring accurate and timely implementation to support business objectives.
- Ensure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements.
- Serve as a key point of contact for internal and external inquiries related to pricing activation and membership.
- Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.
- Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.
- Ensure alignment of external partners and customers with client strategic objectives.
- Efficiently manage and resolve a high volume of external and internal inquiries. Leverage automation and reporting tools to research and respond promptly to stakeholder needs. Facilitate and lead internal and external calls to address and resolve stakeholder requests quickly and effectively.
- Understand and support client business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests.
- Own and drive performance against key metrics, KPIs, SLAs, and Individual Impact goals aligned with organizational strategy. Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members.
- Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes.
- Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions.
- Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks. Communicate time-sensitive membership exceptions to relevant cross-functional teams to ensure downstream process alignment and mitigate financial risks.
- Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools.
- Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.
- Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process. Collaborate with distributor partners on contract loading processes and testing.
- Partner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results. Identify and implement opportunities to improve the overall customer experience through process and service enhancements.
- Work with varying teams to address contract execution activities impacting pricing accuracy. Participate in distributor calls as needed to resolve related issues.