What are the responsibilities and job description for the Customer and Data Support - Complaint Management position at millenniumsoft?
Position : Customer and Data Support - Complaint Management
Location : Birmingham, AL
Duration : 12 Months contract
Total Hours/week : 40.00
Shift Timings: 8 AM -5 PM
Must haves:
- Good communication skills
- Good written & verbal skills
- Bachelor’s degree required
- Customer tech & support experience
- Organizational skills
Job Description:
- Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.
- Typically is a college / university graduate or has equivalent experience.
- Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support
- Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction.
- Develops competence in own area by performing routine work.
- This position will support the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.
- This position will be customer facing and self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions.
- Additionally this position will support other complaint management tasks across the platform. Ideal candidate will have some support experience with other Software as Service solutions.
- The ideal candidate will also have excellent written and verbal communication skills. This position will be remote.
Job requirements:
- Bachelor's degree preferred
- Proficient in Microsoft Office Products