What are the responsibilities and job description for the Warranty, Service and Parts Representative position at Millennium Trailers?
Job Overview
We are seeking a dynamic and detail-oriented Warranty, Service and Parts Representative to join our trailer service team. In this vital role, you will serve as the primary point of contact for customers regarding warranty claims, trailer repairs, and parts inquiries. Your energetic approach will ensure a seamless experience for clients while supporting the dealership’s service operations. This position offers an exciting opportunity to combine technical knowledge with exceptional customer service skills to drive customer satisfaction and loyalty.
Duties
- Process warranty claims efficiently by verifying coverage, documenting repairs, and submitting accurate paperwork.
- Assist customers with parts inquiries, providing expert recommendations and upselling appropriate accessories or services to enhance their trailer experience.
- Collaborate closely with service technicians to understand repair needs, estimate costs, and communicate repair timelines clearly to clients.
- Manage service writing duties, including creating detailed repair orders and maintaining precise records of vehicle history and service details.
- Support dealership sales efforts through upselling maintenance services such as oil changes, tire services, alignments, suspension work, brake repairs, shocks & struts, air brake systems, transmissions, and other automotive repairs.
Requirements
- Proven experience in dealership or automotive service environments with a strong understanding of estimating and repair processes.
- Mechanical knowledge complemented by hands-on mechanic experience
- Proficiency in estimating software
- Excellent customer service skills with the ability to communicate effectively with clients about repairs and warranty procedures.
- Demonstrated ability to upsell additional services or parts confidently while maintaining integrity.
- Valid driver’s license with a clean driving record; driving may be required for vehicle assessments or client interactions.
- Strong organizational skills with attention to detail in documentation and cash handling procedures.
- Knowledge of collision repair processes and auto service management practices is a plus.
Join us to be part of a vibrant team dedicated to delivering outstanding automotive care while fostering your professional growth!
Pay: $27.00 - $31.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
Work Location: In person
Salary : $27 - $31