What are the responsibilities and job description for the Customer Care/Warranty Representative position at Drees Homes?
Overview
Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we've cared for our employees and customers—earning recognition as the 19th largest privately owned builder in the country and building a culture of long-tenured employees.
We are proud to be a four-time U.S. Best Managed Company (2022–2025), a distinction sponsored by Deloitte Private and The Wall Street Journal, and to be Great Place to Work® certified for the past four years.
Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.
Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.
Responsibilities/Qualifications
Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Indianapolis area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.
Duties and Responsibilities:
- Complete assigned warranty service requests within the guidelines of company policy
- Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
- Evaluate all customer complaints and report solutions
- Conduct 90 day appointments and service as needed basis for the remainder of the year
- Keep the customer care system up-to-date and accurate
- Recommend changes that will improve processes
- Monitor and respond to email and voice mail messages daily
- Comply with the "Warranty On Call" procedure
Desired Knowledge and Skills:
- Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
- Excellent verbal and written communication skills with internal and external customers
- General knowledge of residential construction and the homebuilding process
- Must have basic computer skills, experience using an iPad preferred
- Self-driven and able to work independently
- Customer oriented, outgoing, dependable & ethical
- Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
- Problem solving abilities with excellent follow-up skills
- Must have reliable transportation
- Must have a High School Diploma
- Construction or other related college degree a plus
- 3-5 years Residential Home Experience ideal
The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.
Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.
Summary
Excellent salary and bonus potential.Join a special team that works together to make Drees a successful company and a rewarding place to work!