What are the responsibilities and job description for the Front Desk Associate position at Millennium Physician Group?
Job Description Summary
The Imaging Patient Services Specialist deals directly with Radiologists and referring providers to connect them via telephone to discuss STAT findings. Works directly with the Director of Ancillary Services tracking issues and questions from providers. They are the first point of contact for Radiologists and referring providers to connect. The candidate must have strong customer service skills through effective handling of the incoming calls from providers. Candidate must possess strong computer skills as well as phone knowledge and procedure scheduling to handle incoming calls effectively.
How Will You Make An Impact & Requirements
Hours & Location:
Full Time: Monday-Friday 8am-4:30pm
13813 Metro Pkwy, Fort Myers FL
As a front office associate, you will be responsible for timely check-in and check-out and will greet patients with a warm smile and pleasant voice and performs a variety of clerical functions for the radiology office. You will be responsible for insuring all pre-radiology exam clerical workflows are completed in advance of patients arrival to insure a satisfactory experience and outcome. You will assist with various radiology office workflows such as medical records requests and transmission of results as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.
At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.
Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.
If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.
The Imaging Patient Services Specialist deals directly with Radiologists and referring providers to connect them via telephone to discuss STAT findings. Works directly with the Director of Ancillary Services tracking issues and questions from providers. They are the first point of contact for Radiologists and referring providers to connect. The candidate must have strong customer service skills through effective handling of the incoming calls from providers. Candidate must possess strong computer skills as well as phone knowledge and procedure scheduling to handle incoming calls effectively.
How Will You Make An Impact & Requirements
Hours & Location:
Full Time: Monday-Friday 8am-4:30pm
13813 Metro Pkwy, Fort Myers FL
As a front office associate, you will be responsible for timely check-in and check-out and will greet patients with a warm smile and pleasant voice and performs a variety of clerical functions for the radiology office. You will be responsible for insuring all pre-radiology exam clerical workflows are completed in advance of patients arrival to insure a satisfactory experience and outcome. You will assist with various radiology office workflows such as medical records requests and transmission of results as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Verify office has a legible copy of radiology order for all scheduled exams prior to patients arrival unless patient is bring to their appointment.
- Responsible for verifying/updating patient information with no errors, confirming accuracy of all registration data and paperwork on file, communicating with Authorization team regarding appropriate insurance changes.
- Collect co-pays, deductibles and balances as noted in account, run/verify end of day reports and balance cash drawer.
- Schedule/reschedule appointments and monitor lobby and doorways for patient activity and maintain the patient waiting area so it is clean and comfortable for patients.
- Assists with answering phones and phone call overflow as needed.
- Checks lobby for patients to minimize wait time. Communicate any expected wait times to patients.
- Ensures Drawer balances at day's end.
- Provides and exemplary patient experience.
- Demonstrates proficiency and accuracy in all appropriate Athena, Pacs, RIS workflows and processes.
- Confirm upcoming patient appointments either in person or via telephone. Provide exam instruction/prep, any expected Out of Packet monies, facility address, appointment date and arrival time and a callback number.
- 3 weeks PTO & 8 paid holidays
- Medical, Dental, Vision
- Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
- 401(k) with match
- Employee Wellness
- Other Employee Discount programs like Tickets at Work and cell phone discounts
- Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more
Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.
At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.
Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.
If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.