What are the responsibilities and job description for the Rooms, Front Office Agent position at MILLENNIUM HOTEL DURHAM?
Job Summary:
The Front Desk Agent is responsible for providing exceptional customer service to guests, managing reservations, and ensuring a smooth check-in and check-out experience. This role serves as the first point of contact for guests and plays a key role in creating a positive impression of the hotel.
Key Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Perform guest check-in and check-out efficiently
- Manage reservations, cancellations, and room assignments
- Answer phone calls and respond to guest inquiries promptly
- Handle guest complaints and resolve issues to ensure satisfaction
- Process payments, including cash, credit cards, and other methods
- Maintain accurate guest records and update system information
- Coordinate with housekeeping and maintenance to ensure room readiness
- Follow hotel policies and procedures, including safety and security protocols
- Promote hotel services, amenities, and local attractions
Work Schedule:
- Flexible shifts, including mornings, evenings, weekends, and holidays
Qualifications:
- High school diploma or equivalent required
- Previous experience in hospitality or customer service preferred
- Strong communication and interpersonal skills
- Basic computer skills and familiarity with hotel management systems (e.g., Opera, OnQ, etc.)
- Ability to multitask and work in a fast-paced environment
- Professional appearance and positive attitude
Physical Requirements:
- Ability to stand for extended periods
- Occasionally lift up to 25 lbs
Salary : $15