Customer Experience & Administrative Coordinator

Millburn Deli is looking for a highly organized, resourceful professional to help own our customer experience while supporting the administrative needs of our growing company.

This is a unique role for someone who is equally comfortable solving a customer problem, coordinating a catering order, working through an invoice, updating a spreadsheet, and making sure important details don’t fall through the cracks.

You’ll be a key point of contact for our guests and an important support person for our leadership team.

We’re looking for someone who communicates exceptionally well, has strong judgment, takes ownership of problems, and doesn’t need to be constantly told what to do next.

This is not a restaurant counter-service position. It is a full-time, in-person customer experience and administrative role supporting a growing multi-location restaurant company.

What You’ll DoCustomer Experience

· Respond to customer questions, concerns, reviews, and feedback by phone, email, and other channels

· Resolve customer issues professionally, thoughtfully, and with good judgment

· Follow up with guests to make sure problems are fully resolved

· Assist with loyalty program questions, customer accounts, refunds, and order issues

· Identify recurring customer issues or trends and communicate them to management

· Help us continually improve the overall Millburn Deli guest experience

Catering Support

· Assist customers with catering inquiries, orders, changes, and questions

· Help coordinate upcoming catering orders and ensure important details are accurate

· Follow up on catering opportunities and customer requests

· Work with our stores and leadership team when coordination is needed

Administrative Support

· Prepare, send, track, and follow up on invoices

· Maintain organized spreadsheets, records, reports, and documentation

· Assist with scheduling, data entry, paperwork, and general administrative projects

· Help organize information and follow up on outstanding items

· Support company leadership with a variety of day-to-day projects and priorities

· Take ownership of tasks and make sure things get completed—not just started

Who We’re Looking For

You’ll be a great fit if you:

· Are an excellent communicator by phone, email, and text

· Write professionally and can represent our company well

· Are calm, confident, and thoughtful when dealing with unhappy customers

· Are extremely organized and pay close attention to details

· Have strong follow-through and rarely let things fall through the cracks

· Are comfortable managing several different responsibilities at once

· Can prioritize your work without needing constant direction

· Enjoy solving problems and figuring things out

· Are comfortable working with spreadsheets, email, online systems, and technology

· Have good judgment and know when to solve something yourself and when to escalate it

· Enjoy being part of a growing company where responsibilities may evolve over time

Experience & Qualifications

· 2 years of experience in customer service, office administration, customer experience, hospitality coordination, catering coordination, or a similar professional role

· Experience communicating professionally with customers by both phone and email

· Comfortable using Excel or Google Sheets

· Strong written and verbal communication skills

· Strong organizational and time-management skills

Experience in restaurants, hospitality, catering, events, or a multi-location business is helpful but not required.

We care more about finding someone smart, organized, dependable, and capable of taking ownership than someone with a specific industry background.

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Have you had a role where you regularly communicated with customers or clients by both phone and email?
• Have you been responsible for tasks such as invoicing, order management, scheduling, reporting, record keeping, or similar administrative work?

Experience:

• customer support: 2 years (Required)

Work Location: In person

Salary : $60,000 - $65,000