Credit & Collections Coordinator

Grand Rapids, MI

Headquartered in Grand Rapids, Michigan Mill Steel Company is a team of over 400 employees with a commitment to high-quality service. We are a unified, motivated, and empowered market driven company with a single focus to be the best. Our mission is simple, expand our operations into new territories, enhance relationships with our customers and suppliers, provide the best value available in the market, increase market share in key customer industries, develop innovative responses to customer needs, and continue to foster an environment of team involvement and empowerment.

We are seeking an organized, customer-focused Credit & Collections Coordinator to support our credit team. This role focuses heavily on data entry, account follow-up, and phone outreach for collections. The ideal candidate is detail-oriented, comfortable making high-volume calls, and eager to grow their skills in accounts receivable and credit support.

Duties and Responsibilities:

· Perform daily data entry related to customer payments, account updates, and collection notes

· Conduct outbound phone calls, emails, and written outreach to customers to follow up on past-due invoices

· Provide clear, professional communication to request payment, confirm account details, and resolve basic billing questions

· Monitor assigned customer accounts to ensure timely payment and escalate issues when needed

· Set up new customers in the system and support documentation collection (e.g., credit applications, tax forms)

· Assist with preparing reports, aging summaries, and account status updates for internal teams Work with Sales, Customer Service, and other departments to gather missing information or resolve simple discrepancies

· Maintain organized and accurate files, records, and communication logs

· Support departmental projects, process improvements, and system updates as assigned

Qualifications:

· 1–3 years of experience in collections, accounts receivable, customer service, or general office administration

· Comfortable making high-volume outbound calls and communicating professionally with customers

· Strong data entry skills with high accuracy and attention to detail

· Proficiency in Microsoft Office (especially Excel), email, and general office software

· Strong written and verbal communication skills

· Ability to manage multiple tasks, stay organized, and follow through reliably

· Basic understanding of billing or credit processes (helpful but not required)

· Positive attitude, willingness to learn, and comfort working in a fast-paced environment

Organizational Relationship:

This individual reports to the Credit Manager and works closely with a variety of departments throughout the company.

What We Offer:

· Team oriented environment

· Pet friendly environment

· Hands on business experience

· Awarded “National Best & Brightest Companies To Work For” 10 consecutive years running (2010 – 2020)

· Awarded “National Best & Brightest Elite Winner”

· 2010 – Elite Winner in Recognition & Retention

· 2016 – Elite Winner in Community Initiatives

· 2017 – Elite Winner in Recruitment, Selection & New Employee Orientation

· 2020 – Elite Winner in Communication & Shared Vision

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.