What are the responsibilities and job description for the General Manager position at MilkShake Factory?
Company Description MilkShake Factory is Pittsburgh’s premier dessert destination, now expanding through franchising. Rooted in a legacy of fourth-generation chocolatiers, the company is known for hand-crafted milkshakes and chocolates made with high-quality ingredients. The operation is designed to be sophisticated yet simple, focusing on consistent execution and an elevated guest experience. Team members enjoy working in a fast-paced, customer-focused environment that celebrates creativity, craftsmanship, and outstanding service.
Role Description The General Manager is a full-time, on-site role based in Pittsburgh, PA, responsible for overseeing the daily operations of a MilkShake Factory location. This role includes leading and scheduling staff, supervising service standards, managing inventory, and ensuring product quality and consistency for all milkshakes and chocolates. The General Manager monitors store performance, manages budgets, controls costs, and ensures compliance with company policies and health and safety regulations. They foster a positive team culture, coach and develop team members, handle guest feedback, and collaborate with leadership on local marketing initiatives and operational improvements.
Qualifications
Role Description The General Manager is a full-time, on-site role based in Pittsburgh, PA, responsible for overseeing the daily operations of a MilkShake Factory location. This role includes leading and scheduling staff, supervising service standards, managing inventory, and ensuring product quality and consistency for all milkshakes and chocolates. The General Manager monitors store performance, manages budgets, controls costs, and ensures compliance with company policies and health and safety regulations. They foster a positive team culture, coach and develop team members, handle guest feedback, and collaborate with leadership on local marketing initiatives and operational improvements.
Qualifications
- Strong leadership and team management skills, including coaching, performance management, and conflict resolution.
- Operations and financial management experience, including budgeting, cost control, scheduling, and inventory management.
- Customer service and hospitality skills with a focus on delivering a high-quality guest experience in a fast-paced environment.
- Organizational and problem-solving abilities, with attention to detail and a focus on process improvement and consistency.
- Excellent communication skills, both verbal and written, and the ability to collaborate effectively with cross-functional teams.
- Previous experience in restaurant, retail, or food service management is strongly preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.
- High school diploma or equivalent required; additional education in business, hospitality, or a related field is a plus.