What are the responsibilities and job description for the Assistant General Manager position at MilkShake Factory?
Company Description MilkShake Factory is Pittsburgh’s premier dessert destination, offering handcrafted milkshakes and chocolates in a refined yet approachable setting. Rooted in a legacy of fourth-generation chocolatiers, the company combines high-quality ingredients with a streamlined, guest-focused operation. The brand is expanding through franchising, creating opportunities for career growth and leadership development. Team members are part of a hospitality-driven culture that values excellence, consistency, and memorable guest experiences.
Role Description The Assistant General Manager is a full-time, on-site role based in Pittsburgh, PA, responsible for supporting overall store operations and leading the team to deliver exceptional guest service. Day-to-day responsibilities include supervising staff on shift, coordinating schedules, managing opening and closing procedures, and ensuring adherence to company standards for quality, cleanliness, and safety. The role oversees product presentation, inventory tracking, and cash handling, while helping to meet sales targets and control costs. The Assistant General Manager also coaches and trains team members, resolves guest concerns, and partners with the General Manager on local marketing initiatives and performance reporting. This role requires a hands-on presence on the floor, modeling professional behavior and fostering a positive, inclusive work environment.
Qualifications
Role Description The Assistant General Manager is a full-time, on-site role based in Pittsburgh, PA, responsible for supporting overall store operations and leading the team to deliver exceptional guest service. Day-to-day responsibilities include supervising staff on shift, coordinating schedules, managing opening and closing procedures, and ensuring adherence to company standards for quality, cleanliness, and safety. The role oversees product presentation, inventory tracking, and cash handling, while helping to meet sales targets and control costs. The Assistant General Manager also coaches and trains team members, resolves guest concerns, and partners with the General Manager on local marketing initiatives and performance reporting. This role requires a hands-on presence on the floor, modeling professional behavior and fostering a positive, inclusive work environment.
Qualifications
- Experience in hospitality or retail operations, including supervising teams, managing shifts, and supporting day-to-day store activities.
- Strong leadership, coaching, and people management abilities, with a focus on building an inclusive, high-performing team culture.
- Customer service and communication skills that support positive guest interactions and effective conflict resolution.
- Basic business and administrative skills, such as cash handling, inventory awareness, and understanding of sales and cost controls.
- Ability to work full-time on-site in Pittsburgh, PA, including evenings, weekends, and holidays as needed.
- Organizational and problem-solving skills, with attention to detail in cleanliness, safety, and product quality.
- Prior experience in food service, dessert or café concepts, or franchise environments is beneficial.
- High school diploma or equivalent required; further education in business, hospitality, or related fields is a plus.