What are the responsibilities and job description for the Guest Service Respresentative/Night Audit position at Milestone Hospitality Management?
We’re looking for a Night Auditor/Guest Service Agent to assist guests with their overnight requests and balance accounts from the day shift. The responsibilities for this position include checking in guests, handling their requests and taking reservations. The Night Auditor/Guest Service Agent also reconciles all accounts and processes invoice. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
We believe that previous night audit experience should be rewarded financially!!
If you like to travel, ask about the discount you receive while staying at our other hotels!
Responsibilities
- Check in guests, answer phones and take reservations
- Respond to guest complaints, requests and emergencies
- Process invoices, post checks to vendors and distribute employee checks
- Reconcile accounts
- Balance the cash drawer and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for forecasts and audits
Skills
- Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry
- Experience with accounting and facilities management software
- Excellent math skills
- An eye for detail
- Good problem-solving skills
- Strong customer service skills
- The ability to multitask
- Strong written and verbal communication skills
- Availability to work overnight