What are the responsibilities and job description for the IT Field Technician II position at Milestone Contractors LP?
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The IT Field Technician II is responsible for contributing to the operation, maintenance, troubleshooting and technical support of company's information systems; provides accurate and timely technical support to end users to ensure effective use of technology and minimize disruption to business operations. Successful candidates will have a deep knowledge of our business and the ability to solve business problems with hardware and software applications; the ability to prioritize assistance requests; an ability to learn and become the subject matter expert for applications including, but not limited to HCSS (Heavy Job, Forms, Safety, etc), Viewpoint, and Apple (iPad, iPhones).
Essential Functions
Milestone Contractors is a privately held, family-owned business headquartered in Indianapolis. Milestone Contractors is a fully integrated heavy construction company specializing in highway, bridge, asphalt and concrete paving and site development. Over its 30-year history, Milestone has built a reputation for prioritizing safety, quality, people and innovation. Milestone Contractors is a part of The Heritage Group's family of companies. Learn more at https://www.milestonelp.com/
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#MilestoneContractorsLP
The IT Field Technician II is responsible for contributing to the operation, maintenance, troubleshooting and technical support of company's information systems; provides accurate and timely technical support to end users to ensure effective use of technology and minimize disruption to business operations. Successful candidates will have a deep knowledge of our business and the ability to solve business problems with hardware and software applications; the ability to prioritize assistance requests; an ability to learn and become the subject matter expert for applications including, but not limited to HCSS (Heavy Job, Forms, Safety, etc), Viewpoint, and Apple (iPad, iPhones).
Essential Functions
- Supports hardware, software, and basic networking for all operational needs of the business.
- Ensures end-user technology needs are being met and/or exceeded; excellent customer service acumen
- Works with various business teams to assist with onboarding/offboarding employee technology components as needed
- Communicates with internal/external customers and vendors; acts as main point of contact for assigned area of support
- Is comfortable in a collaborative team environment as well as working autonomously
- Leads and/or participates in multiple technology-based projects, up 50% of workload annually
- Utilizes service desk system for ticket management; maintains accurate and accessible technology documentation
- Advocates company IT security policies and best practices
- Promotes and maintains safe work environment; including keeping work area organized and free from clutter and potential hazards
- Additional duties and responsibilities as assigned, including but not limited to continuously growing in alignment with the Company’s core values, competencies, and skills.
- Bachelor's Degree in Information Systems, Business Information Systems, Construction Management or related field; or equivalent work experience
- 5 years experience in construction operations, including IT application use, process improvement, end user support or related experience
- Proficient with Microsoft products
- Customer Service
- Ability to translate technical terms into non-technical terms for end user support
- Develop and maintain positive and professional relationships within the organization
- IT related certifications
- Valid drivers license
- Exposure to a variety of extreme conditions at construction job sites, including heights, moving vehicles, and stopped traffic
- Indoor office environment includes computers, copy machines, fax machines, tablets and other mobile devices
- Outdoor conditions that include inclement weather, precipitation, heat, humidity, dust, asphalt and/or concrete, dirt
- Exposure to noise, including horns, mechanical equipment, heavy equipment, jackhammers
- Travel to job sites, field offices and area offices will be required; responding to technical requests during day, night and weekend hours is also required.
Milestone Contractors is a privately held, family-owned business headquartered in Indianapolis. Milestone Contractors is a fully integrated heavy construction company specializing in highway, bridge, asphalt and concrete paving and site development. Over its 30-year history, Milestone has built a reputation for prioritizing safety, quality, people and innovation. Milestone Contractors is a part of The Heritage Group's family of companies. Learn more at https://www.milestonelp.com/
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#MilestoneContractorsLP