What are the responsibilities and job description for the Field Service Technician position at Visual Edge IT?
Empowering Businesses. Enabling Success.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field-based position is responsible for the maintenance, troubleshooting, and repair of office technology—including copiers, printers, and related equipment—while delivering exceptional service to our clients. The role requires both technical expertise and strong customer service skills, ensuring maximum equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training will set you up for success.
Primary Responsibilities
Work-Life Balance
We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.
401K
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.
At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.
With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.
Job Summary Visual Edge IT is seeking a skilled Field Service Technician to join our growing team. This field-based position is responsible for the maintenance, troubleshooting, and repair of office technology—including copiers, printers, and related equipment—while delivering exceptional service to our clients. The role requires both technical expertise and strong customer service skills, ensuring maximum equipment uptime and client satisfaction. A company vehicle is provided, and comprehensive training will set you up for success.
Primary Responsibilities
- Maximize equipment uptime by responding quickly and completing effective, efficient repairs.
- Perform preventive maintenance and ensure proper functioning of copiers, printers, and related devices.
- Diagnose technical issues using customer feedback, electronic data, and observations.
- Maintain a high level of customer satisfaction through clear communication and dependable service.
- Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
- Accurately complete service documentation, including parts usage, call closures, and meter readings.
- Provide feedback to improve processes and support continuous improvement efforts.
- Some travel is required.
- 1 years of industry experience is preferred.
- Mechanical and electrical aptitude with proven troubleshooting skills.
- Prior experience servicing office equipment such as copiers and printers preferred; Xerox, Ricoh, Kyocera, or HP experience a plus.
- Strong customer service and communication skills.
- Knowledge of basic networking and computer systems.
- Ability to lift and carry 50 pounds regularly, and occasionally up to 100 pounds.
- Valid driver’s license and insurability (company vehicle eligibility based on driving record).
Work-Life Balance
We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.
Career Path
We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.
Insurance Benefits
We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.
401K
Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.
Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, marital status, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics are prohibited. VEIT participates in the E-Verify Employment Verification Program.
Salary : $25,000