Interpretation Services Manager

Interpretation Services Manager

Mile High Multilingual Services, Inc. | Greenwood Village, CO

Full-Time • Monday–Friday, 9:00 AM–5:30 PM • 100% On-Site • $35–$38/hour

Since 2004, Mile High Multilingual Services (MHMS) has helped Colorado families and institutions communicate across language barriers. Our certified interpreters and translators support hospitals, courts, schools, and community organizations every day — and behind every successful interpretation is a coordination team that schedules, dispatches, and quality-checks with precision.

After more than two decades in business, we are a stable, woman-owned company with a tight-knit team and a genuine sense of mission. We are hiring the right leader for our interpretation department.

The Interpretation Services Manager runs the day-to-day operation of our interpretation department. You will lead our in-house Language Coordinators/schedulers (LCs), manage same-day coverage and scheduling through our company’s encrypted proprietary system, partner with our interpreter network, handle client communications in MS365, and own the professionalism and quality of the entire department.

You report directly to the CEO and CFO and will serve as the bridge between leadership and the coordination team. This is a hands-on role — you will be in the day-to-day, not running things from a distance — and it is the right fit for someone who likes structure, genuinely enjoys people, and raises the standard of every team they join.

Lead the coordination team:

·              Supervise the Language Coordinators. Monitor that LCs are completing tasks on time, staying on top of texts and emails, and following through on interpreter communications.

·              Check in with staff on appointment statuses throughout the day; remind and redirect as needed.

·              Approve breaks and lunches; adjust schedules in real time when coverage gets tight.

·              Assign languages quarterly, and when staff are out of the office.

·              Monitor who needs shadowing and training; coordinate that coverage.

Run same-day coverage and dispatch:

·              Supervise LCs to handle last-minute, same-day requests.

·              Work with LCs on possible switches when an appointment cannot be covered.

·              Help with language assignments when the team is stretched.

·              Back up the phones when needed.

Protect data and appointment quality:

·              Check the proprietary scheduling system daily for appointments’ statuses and follow up with staff who are behind.

·              Catch and resolve missing links, duplicate appointments, and overlapping requests for the same patient before the day of service.

·              Remind staff to act on warning emails from the proprietary system.

·              Coach staff on appointments’ instructions, notes, and documentation.

Own client and interpreter communication:

·              Monitor Microsoft Teams chats with clients throughout the day.

·              Handle external (client) and internal (interpreter and staff) complaints with professionalism and discretion.

·              Communicate with interpreters about client complaints and the company’s expectations.

·              Manage interpreter equipment coordination.

Be the bridge to leadership:

·              Work with the CEO and CFO to establish guidelines, deadlines, and communication standards.

·              Translate leadership expectations into clear, actionable direction for staff.

·              Surface real issues up the chain — honestly and early — before they become bigger problems.

·              Send team updates via email: reminders, changes, and clarifications.

This role needs a specific kind of person. The right candidate is:

·              Honest. Honest. You tell the truth, even when it is uncomfortable. You do not sugarcoat, and you do not gossip.

·              Reliable. You do what you say you will do. Follow-through is your default, not your exception.

·              Professional. You set the tone. You do not get pulled into unprofessional conversations, and you uphold the company’s high standards.

·              A leader, not a buddy. You hold standards kindly but firmly. You can give direct feedback and maintain expectations without becoming the team’s friend.

·              Proactive. On slow days, you look for what else needs to be done. You spot issues before they become complaints.

·              Steady under pressure. You stay calm when things move fast, and people need answers.

·              Discreet. You understand our work touches sensitive moments in people’s lives. Confidentiality is non-negotiable.

Required:

·              3 years supervising a team in a scheduling, dispatch, staffing, coordination, or operations environment.

·              Demonstrated ability to manage direct reports, deliver feedback, and hold a team accountable.

·              Strong written and verbal communication skills. You will write a lot of emails and have many hard conversations.

·              Proficient in both Mac and Windows; quick to learn new scheduling and management software.

·              Proven independent judgment — you do not need to be told every step.

Strongly preferred:

·              Experience, a comparable scheduling platform, or a high-volume dispatch/coordination system.

·              Prior experience in language services, interpretation/translation, court or medical interpreting, healthcare scheduling, home care coordination, or staffing is a plus, but not required.

·              Familiarity with the industry credentialing (CHI, CMI, court certification, HIPAA) is preferable but not required.

·              Bilingual ability (any second language is a plus, not required).

·              Bachelor’s degree, or equivalent professional experience.

·              Familiarity with basic HR support — onboarding, documentation, and employee relations.

·              Pay: $35.00 – $38.00 per hour (approximately $73,000 – $79,000 annually), depending on experience.

·              Time off: Paid time off (PTO).

·              Health: Medical, dental, and vision insurance.

·              Retirement: 401(k) retirement plan.

·              Growth: A direct line to the CEO and real ownership over how this department runs.

·              Culture: A 22-year-old, woman-owned Colorado business doing meaningful work for our community.

·              Monday through Friday, 9:00 AM – 5:30 PM.

·              100% on-site at our Greenwood Village, CO office. This is not a remote or hybrid role.

Employment is contingent on successful completion of a background check and drug screening. MHMS is a drug- and alcohol-free workplace.

Apply through LinkedIn or send your resume and a short note about why this role interests you directly to pilar@mhmultilingualservices.com. We read every application personally and respond to qualified candidates within one week.

Mile High Multilingual Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.